Data Analyst at Luno

A little about the Customer Success Team

The Customer Success team is responsible for delivering service support to Luno’s 8 million customers across the globe. 

• We are a global team with team members in the US (soon), Europe, South East Asia and South Africa. 

• This team is passionate about delivering fantastic customer support experiences that build customer loyalty and love for Luno. 

• This team is made up of leaders and specialists in the areas of workforce management, customer success service operations, quality management, customer service measurement, training, continuous improvement, programme management, customer experience design and content, to name a few. 

• We will be 250+ passionate global Lunauts in this team by the end of 2021. 

The role in a nutshell

The role of the Data Analyst will be integrated into the CS programme office. The data analyst role responsible for using their knowledge of data analysis and data processing to provide sound business decisions to the CS programme office and key business areas. Their duties include collaborating with the data science team(s)  to extract data figures, creating reports based on their findings, and monitoring key performance indicators (KPIs) to determine CS business initiatives’ success.

Your mission will involve

• Collaborate with team members to collect and analyze data

• Use graphs, infographics and other methods to visualize data

• Structure large data sets to find usable information

• Gather and interpret data requirements from various CS teams

• Participate in the solution design process 

• Analyse  and improve relevant CS business processes with data driven analysis 

The ideal candidate will have the following essentials

• Great analytical, critical thinking and problem-solving abilities

• Adaptable and capable of working in fast-paced environments

• Qualification in Data Analysis

• Ability to collaborate with various teams, ensuring quality of delivery 

• Technical writing skills

• Ability to work in high-pressure situations

• Experience with statistical software

• Reporting and data visualisation skills

• Excellent attention to detail

• 3+  years of Data Analyst experience

Remote Life at Luno

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you.

Like the majority of the companies, Luno is currently working remotely to keep our employees safe, which means you will not be physically, but virtually onboarded for now!

• You'll be able to continuously upskill yourself with access to free courses on Udemy and CodeAcademy.

• Live long and prosper. We’ve got you covered with excellent private medical insurance.

• For the crypto fans among you (should be everyone!), you'll pay 0 fees with Luno from the day you start.

• Generous maternity / paternity and even (yes, you are reading it correctly) paw-ternity for your furry friend..

• Annual Inspiration Day...for that pottery course you’ve always been meaning to do!

• Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.

• Work is important, but your mental health should always take priority. At Luno, we do everything we can to make sure you lead a healthy and happy life. That's why Luno gives you free access to Headspace – a full library of guided meditations, sleep stories, and music.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.