Data Analyst at Nebula

Nebula is looking for an analytical and process driven individual who is customer focused, has great communication skills and a positive attitude. This position will be partly client based where the successful candidate will be responsible for the (limited) operational as well as financial management of the clients’ telecoms environments. The successful candidate will be responsible for the accurate administration and reporting of all expenditure relating to the client’s telecommunications environment (voice & data usage, infrastructure and related costs).The successful candidate will be required to perform financial administration duties, as well as high-level business analysis.

 Key Responsibilities (KPA’s) - Service Delivery Administration

• Ensure that the Telecoms Management System is kept up to date
• Schedule cost Center, branch and user reports, including integrity checks
• Ensure the integrity and accuracy of all data and reports Verify service provider invoices Conduct in-depth investigations into service provider billing and anomalies/errors, substantiating errors, providing feedback to stakeholders and driving resolution of error(s) to completion
• Drive service provider queries
• Preparing and presenting monthly financial feedback to senior stakeholders within IT as well as business
• Using Nebula’s propriety TEM solution to manage the mobile and fixed line environments
• Affect any change control activities which may be required by the client.
• Provide financial input for monthly Steercoms, monthly internal presentations and projects and any other operational meetings
• Handle and investigate financial related incidents and service requests and ensure that these are resolved in a timely manner to the complete satisfaction of the client.
• Provide information to Shared Support Services when required and in a timely manner.
• Recommend areas in which the systems can be improved on-site to secure costs savings for the client or additional value adds.
• Develop one's own knowledge base within the telecoms field through an active and deliberate plan, research and active study.
• Coach Nebula employees in particular areas of subject matter expertise.
• Gather site data and continuously maintain the integrity of site information.
• Maintain the site lists and user changes.
• Manage the integrity of site information with reference to vendor data.
• Provide support to respective role players prior to authorization of relevant contracts.
• Download and edit reports from Nebula database for distribution purposes or internal analysis.
• Prepare various reports or inputs thereto as required by the client.
• Compile service delivery reports as required.
• Ensure integrity of report information before distribution (Final products to be QA'ed by Site Manager).
• Identify and drive optimization initiatives

Requirements

• Degree Financial/Business Management and 1-2 year financial administration experience or Matric with relevant -3-5 years’ experience in a financial administration environment
• Client facing and senior stakeholder experience advantageous
• Intermediate /Advanced Excel is essential
• Strong written and verbal communication skills
• Financial acumen
• Must be deadline driven and have high accuracy to detail
• Experience in a financial telecommunications environment will be advantageous, specifically mobile experience
• Experience in building and tracking business cases will be advantageous