Data Center Technician Intern M/F/D at Amazon

DESCRIPTION

Job summary
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician Interns to join our expanding Infrastructure Operations team.

The intern will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair. All candidates will be exposed to independent work and in a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair, candidates will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data center space.

You will participate in our 3 months’ internship program in our Frankfurt-area Data Centers. This internship covers mandatory as well as voluntary university internships, please inform us which of the two you are aiming to pursue.
After completion of the training we offer the chance to stay with us directly or within completion of your degree, for further development in a permanent position.

Key job responsibilities

• As an Intern, you will collaborate with experienced Amazon Technicians, assisting them during hardware and network troubleshooting.

You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).

Duties include:

• Hardware troubleshoot in servers which are not live with an AWS technician's supervision
• Understand the importance to meet SLA’s against assigned trouble tickets
• Follow the AWS technician's during network troubleshooting
• Replace Media (SSD/HDD) according with AWS Data Tech guidance
•  Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
• Interact with third party vendors & contractors who are working on site

BASIC QUALIFICATIONS

• In pursuit of or obtained IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar
• English language Proficiency, both written and verbal
• Ability to work well with others in a team environment, displaying strong time management skills
• Holds the right to work in South Africa before or by the commencement of the internship (Amazon does not sponsor immigration for this role)

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

PREFERRED QUALIFICATIONS

• Basic knowledge of Linux is an advantage
• Basic knowledge of networking is an advantage