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IDEAL CANDIDATE | WHAT YOU WILL BE DOING?
Yoco is growing quickly! We’d like to continuously improve the quality of our Customer Support and ensure the team is well resourced in alignment with our growth initiatives. You would assist us by building a framework for accurately assessing workforce capacity to enable efficient and optimal planning of team resources.
We care about our Customers' experience, and are constantly looking to improve. The modelling of sentiment data in a way that enables us to effectively manage the skills and training requirements across our support teams will help to ensure we’re staying one step ahead.
Did we mention that we are growing quickly? With rapid growth, comes interesting challenges in managing inventory, so establishing a forecasting model in support of stock management to programmatically drive order behaviour is key to enabling success within our Supply Chain & Fulfilment area.
IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?
An experienced Data Scientist with a history of working in a growth-focused or technology organisation, ideally working together or collaborating with the customer support/success team, data teams and other business stakeholders.
Comfortable with a variety of Data Analytics tools and platforms from cloud platform databases, SQL, Python, R and front-end tools e.g. Looker, Tableau and Mixpanel. We use Redshift and Looker extensively in this environment.
Proven track record in creating and deployment of Data Science initiatives.
Experience with Data Science frameworks; Scikit-learn, XGBoost, Facebook Prophet, PyTorch and with Time Series Forecasting.
A strong analytical thinker with a penchant for problem solving and track record of delivering results from deployed solutions, which create business relevant insights.
Degree in Comp Sci/ Applied Maths / Maths / Stats is encouraged (strong work experience can fill this gap)
5+ years in a Data Scientist role.
Experience with building and deploying models for forecasting and workforce capacity management.
Proven track record in creating and deploying Data Science initiatives with experience deploying code suitable for production.
Experience working with engineers, business and data teams to solve complex problems
Strong analytical experience with ability to provide recommendations, answer questions and provide insights to maximise the value of data across the business.
Experienced in Python, R and SQL.
Bonus points/nice to have:
Experience with Salesforce CRM
Experience with Looker
THE YOCO FORMULA - HOW WE CREATE VALUE
The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.
Core Values - Our way of working to create value & grow
Make Space to Explore
Keep it Simple
Master your Craft
Leadership Principles - How we show up, engage & treat each other
Get to know each other personally
Say what you think and challenge me directly
Be courageous and focus forward
Don’t let ego get in the way
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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