DC Manager - Tiger Brands at DHL Supply Chain

Role Outline

• To take full operational, commercial and budgetary responsibility for the management of  the warehouse. Ensure performance targets are met and exceeded. To lead by maintaining a high standard of ethics, compliance with company policies and operating procedures. To contribute to the development of strategy of the business as part of the team. To maximise the performance of the operation by directing the daily, weekly and monthly activities. Providing leadership, motivation, training and development of the workplace, executing against customer requirements, operational performance and "making DHL a great place to work".      

Key areas of responsibility include:

• Delivery of key financial performance measures
• Managing Operations within the budget as set by the Client
• Meet and exceed operational service levels.
• Achievement of contractual Key Performance indicators.
• Drive and develop team culture.
• Encourage and reward constructive internal competitiveness to the benefit of client, DHL and individual employees.

Manage Human Resources

• Management of team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff.
• Ensure appropriate staffing levels
• Ensure high level of competence in staff
• Manage Industrial relations by ensuring that appropriate disciplinary actions is taken.

Manage Relationships

• Operationally manage relationship with Trade Union, conduct negotiations within budget levels maintain an healthy, positive relationship.
• Compliance with statutory and company policies and procedures

Ensure team compliance with statutory and company policies on:

• Health and Safety
• Employment Equity
• Labour relations
• Legislative
• Environmental issues
• Including regular monitoring to ensure these areas are maintained at a high level of compliance.

Professional Relationship

• Principled, professional approach ensure and co-ordinate interaction with the Client and Customers in order to achieve a maximum benefit to all.
• Operational Return
• Budget
• Produce an annual budget in line with Company guidelines

Change Management

• Effective leadership and management of the operational and administrative teams
• Delivery of safe, secure, clean and fair work environment for team members
• Team Building and Moral Management
• Ensure compliance to SOP's (Standard Operating Procedures)
• Responsibility for all issues relating to Health & Safety and the Environment
• Maximise accuracy, productivity, and space utilization
• Ensure daily or weekly workload planning and volume forecasting routines are accomplished
• Maintained stock control procedures and continuously review to enable the daily reconciliation of theoretical and physical stock
• Maintain appropriate information / reporting systems to monitor site performance on an ongoing basis

Qualifications/Experience

• Grade 12 / Matric – Essential
• Educated to university degree level or equivalent professional qualifications in conjunction with relevant experience will also be considered
• 3-5 years’ experience of working in Warehouse/Logistics environment
• 3 years’ experience in a managerial role

Skills/Competencies

• Good written and communication skills and understand basic arithmetical principles
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
• Excellent interpersonal, leadership, motivation and planning skills
• Ability to co-ordinate all staff and assets in warehouse department
• Person should know what products are handled by the Company
• Person needs good understanding of distribution and transport methods
• Person should be able to enforce health and safety procedures and identify hazards
• Knowledge of clients requirements and customer needs
• Person should have a good understanding of quality as a key value
• Awareness of importance of security
• Operational knowledge and understanding of service delivery
• Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically
• React to customers in a courteous and professional manner and maintain at the highest level
• Person should be able to propose different solutions to problems - must be able to act of their own without being urged to do so
• Knowledge of logistics market trends, opportunities and challenges
• Commercial breadth, i.e. general management experience
• Strategic tools/techniques approaches and strategy determination

Languages

• English - verbal and written.