Jobs at DHL Supply Chain

Job Purpose

• Manage the daily operation: ensuring that KPI’s are met, zero discrepancies, stock offloaded on time, ensuring productivity and activities are compliant with contractual KPI’s, shrinkage is minimized, MHE’s are allocated, stock integrity on goods received.
• Meet and exceed operational service levels and manage labour costs: by achieving of contractual KPI’s, effective utilization of labour within budget, daily volumes and resource plans are aligned, verify and ensure daily activities and goals are achieved. Drive and develop team culture: encourage and reward constructive internal competitiveness to the benefit of the Client, Compliance with statutory and Company Policies and Procedures:
• ensure compliance within the Team, Health and Safety, Employment Equity, Labour Relations, Legislative, Environmental issues, monitoring and maintaining a high level of compliance. Delivery of safe, secure, clean and fair work environment for Team members. 

Key areas of responsibility include:

• Conduct reworks based on brief given
• Reworks quote to be done and submitted to UL Planner to create PO
• Upon arrival pictures must be taken of in case of any missing /wet stock and a Seal as proof.
• Request Port Health
• PO for PH request
• Request  STO creation
• Counting physical quantity received vs documentation
• Tally sheets
• Check correct material codes
• Scanning loads once STO is created
• Check expiry date
• Labelling of loads once scanned
• Updating of trackers
• PO request
• RAR updating
• Updating of GW time in / out
• Filling of containers
• Capacity report
• Stamping of documentation
• Ensure that housekeeping is at the highest standard
• Team building and morale management
• Ensuring compliance of SOP’s
• Responsible for issues relating to Health & Safety and the environment
• Maximize accuracy, productivity and space utilization
• Translate, analyse and deliver customer needs through effective operations
• Ensure daily / weekly workload planning and volume forecasting routines are accomplished
• Maintain stock control procedures and continuously review to enable daily reconciliation of theorical and physical stock
• Maintain appropriate information / reporting systems to monitor performance on an ongoing basis
• Active participation in stock counts i.e., Planning, Preparation and Physical counting of stock
• Conduct training and competence assessments for new team members, ensuring that records are kept
• Demonstrate respect without compromising on result.Management of staff
• Take ownership to deal effectively with queries, requests and complaints
• Give support, share knowledge and skills to other team members
• Adhere to the sites SHEQ rules and best practices
• Ensure that product safety, quality and integrity is not compromised
• Report any person’s behaviour that may impact on the safety, quality and integrity of the stored products.
• Once PO received, materials are ordered, based on quantities required
• WIP and packaging materials to be captured onto SAP locations
• The reworked product to be signed off by UL / R&D / Quality Team
• Quality Control
• Reworks recorded on an Import Rework Tracker daily

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer need
• Coordinates efforts and aligns resources to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Takes responsibility for own decisions and recognizes the contribution of others
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviours based on feedback
• Takes personal responsibility for career and development"

Skills/Experience

• Computer literacy
• Communication skills
• Achievement of KPI's
• Achievement of personal goals
• Ability  to work within a rapidly changing environment
• Deadline driven
• Good written and communication skills
• Credible and up to date succession plan
• Distribution and Logistics knowledge
• Customer satisfaction
• Ability to influence and negotiate at all levels
• Problem solving
• Flexibility
• Team Development
• Security knowledge
• Business acumen
• Achieve work targets and is willing to take on additional roles / responsibilities
• Client and customer needs knowledge
• Ability to work under pressure

Qualifications

• Matric 
• Tertiary Qualification in Logistics - desirable

Languages
 

• English verbal and written.

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Job Purpose

• To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to   be captured the following day      
• Communicate any changes with Vital and CCT 
• Management of Special Request processes 
• Removal of all 1970 Errors
• Saving of orders on P-Drive 
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days                                                               
• Management of Pallets Configuration

ZOA and Order Management:

• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc  
• Manage outstanding orders and reports”.    

Stock Management:

• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
• Ensure stock allocation per customer order”.

Pricing: 

• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed”.

Uplifts:

• Accurate management of uplift process"

Good Returned:

• *Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"

Key Customer Requirements:

• Management and implementation of customer requirement per key identified customers

Reports:

• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily”.

Ad hoc:

• Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• racking of Orders as and when requested”.

DPDHL Core Competencies & Skills 

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.

Communicates strategy.

• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Skills/Experience

• Customer focus
• Interpersonal relations
• Communication - verbal and written.    
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.    
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.    
• Ensure that all processed orders are "clean" to enable system release. 

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics    
• Good understanding of SAP systems, Excel & Word    
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

Languages

• English verbal and written.

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Role Context

• To provide a service in the management and daily control of all DHL functional Sites for a Major Account Customers, including the processing of inbound and outbound shipments and daily reporting according to the DHL network standards.

Key responsibilities

Quality

• To integrate quality into the business by ensuring that every Customer contact is a demonstration of absolute dedication towards providing first-time ideal solutions for the satisfaction of Customer’s immediate and future needs.
• To ensure compliance with the In-house Standard Operating Procedure.
• To implement and maintain ISO and Global SOP standards at the in-house offices at all times.

Operations Outbound

• To ensure that all shipments are collected within the agreed cut-off times.
• Collected shipments are processed according to the DHL network standards.
• Consultations of the Service Directory on all export shipments to ensure DHL network compliance.
• All air waybills collected are fully FSDC compliant. To ensure that all shipments are coded to the correct 3-letter IATA code.
• Relevant documentation for WPX shipments is identified, processed and attached to the shipment, and the necessary pre-alert process is completed per shipment/destination. This is to ensure all paperwork is provided to permit completion of all necessary customs formalities.
• Ensure that the necessary departments are notified of any VAS shipments, and the necessary pre-alert process is completed per shipment/destination.
• Relevant security checks are performed on 20% of outbound material for account holding customers, and the necessary checkpoints are captured, and security stickers are placed on the shipment. Relevant security checks are performed on 100% of outbound material for cash account customers, and the necessary checkpoints are captured, and security stickers are placed on the shipment.
• All relevant checkpoints are captured and generated on either ECIS or on a GCA7 scanner and that all data is transmitted via the scanner or ECIS according to the operations business rules.
• To ensure that high priority or high value shipments aremonitoredand pro-actively managed. To ensure that the Customer is educated with theassistanceof the Sales Representative of the cut-off times for the in-house and the transfer of material from the in-house to either a Service Centre or Gateway.
• This is to ensure that all material reaches the relevant Gateways in time to meet the scheduled outbound flights and that transit times quoted are achieved.
• Monitor all DG shipments and enforce guidelines.

Administration

• Ensure adequate stock of operational supplies is always available.
• Monitor use of stock and act on abnormal consumption – ensure that stock given to customer is used for DHL shipments only.
• Ensure that AWBs are billed on the correct account numbers.
• Assist credit control with any account queries or discrepancies.
• Liaise with the customer’s finance department to ensure speedy processing of payments and provide any documentation requested.
• Ensure that paperwork is filed and archived according to ISO procedures.
• Check requisitions are to be completed for In-house expenses. This must be forward to the In-House Manager / Team Leader to be processed for payment.
• MCT emails are to bemonitoreddaily and closed within the 4hr SLA Period
• SPARK is to be monitored and updated timeously to ensure Global KPI’s are met.
• Transit Reports are to be updated daily.
• Waybills and paperworkneedto be signed by customers where there is no Implant Agreement in Place
• HS Codes are to be inserted on the commercial invoice.
• Ensure correct shippers References are inserted i.e.. PO Numbers, Cost Centre numbers, Passport numbers etc.

Security

• Security checking shipments of a suspicious nature and following all security procedures.
• Ensure that network security and operations procedures, and any additional local requirements, are strictly adhered to in order to guarantee network and shipment integrity.
• Ensure that the correct procedures are followed when identifying a DG, (dangerous goods), shipment.
• Ensuring all cash shipments have security inspection scans.

Operations Performance and Reporting

• To ensure that all data is captured and generated according to operations business rules.
• All checkpoints captured must be transmitted within one hour according to the operations business rules.
• All data captured must be accurate and comply with network standards.
• Feedback on any identified operations performance issues must be sent to the correct departments and actions must be taken to reduce or stop the occurrence of these issues.
• Accurate and timely reporting on issues regarding performance levels, network standards and areas of improvement.
• Monitor key performance against network standards and take corrective action if performance falls below communicated targets.
• Liaise with IT and Services to make optimum use of IT systems available to control and improve productivity.
• Ensure input timeliness, monitor availability of shipment data and communicate shortfalls in performance to the In-house Operations Manager and Services.
• Monitor OPS performance for the In-house group against scorecard targets; and ensure that actions to reverse identified areas of under-performance are implemented.
• To provide the onsite operative with accurate operational data in line with the operations scorecard, and to work with the onsite operative to address issues highlighted by the data provided by the ZA Services department.
• To analyze these reports and to take corrective action on service and operational issues identified.
• To interpret and utilize the results and motivate and improve levels of performance within the onsite operation.
• Security checking shipments of a suspicious nature and following all security procedures.
• Ensure that network security and operations procedures, and any additional local requirements, are strictly adhered to in order to guarantee network and shipment integrity.
• Ensure that the correct procedures are followed when identifying a DG, (dangerous goods), shipment. Ensuring all cash shipments have security inspection scans.

Minimum Requirements

Education & experience

• Matric
• Valid driver’s licence
• Reliable Transport
• PC Literacy (Office suites)
• Security and ITC clearance
• DHL Experience / Knowledge of the DHL Network
• Systems knowledge (ECIS, GSD, SHERLOC, CSV, MYDHL+, Global Imaging, SPARK, MCT)
• Customer Service and Customer Facing Experience

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Role Outline

• To take full operational, commercial and budgetary responsibility for the management of  the warehouse. Ensure performance targets are met and exceeded. To lead by maintaining a high standard of ethics, compliance with company policies and operating procedures. To contribute to the development of strategy of the business as part of the team. To maximise the performance of the operation by directing the daily, weekly and monthly activities. Providing leadership, motivation, training and development of the workplace, executing against customer requirements, operational performance and "making DHL a great place to work".      

Key areas of responsibility include:

• Delivery of key financial performance measures
• Managing Operations within the budget as set by the Client
• Meet and exceed operational service levels.
• Achievement of contractual Key Performance indicators.
• Drive and develop team culture.
• Encourage and reward constructive internal competitiveness to the benefit of client, DHL and individual employees.

Manage Human Resources

• Management of team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff.
• Ensure appropriate staffing levels
• Ensure high level of competence in staff
• Manage Industrial relations by ensuring that appropriate disciplinary actions is taken.

Manage Relationships

• Operationally manage relationship with Trade Union, conduct negotiations within budget levels maintain an healthy, positive relationship.
• Compliance with statutory and company policies and procedures

Ensure team compliance with statutory and company policies on:

• Health and Safety
• Employment Equity
• Labour relations
• Legislative
• Environmental issues
• Including regular monitoring to ensure these areas are maintained at a high level of compliance.

Professional Relationship

• Principled, professional approach ensure and co-ordinate interaction with the Client and Customers in order to achieve a maximum benefit to all.
• Operational Return
• Budget
• Produce an annual budget in line with Company guidelines

Change Management

• Effective leadership and management of the operational and administrative teams
• Delivery of safe, secure, clean and fair work environment for team members
• Team Building and Moral Management
• Ensure compliance to SOP's (Standard Operating Procedures)
• Responsibility for all issues relating to Health & Safety and the Environment
• Maximise accuracy, productivity, and space utilization
• Ensure daily or weekly workload planning and volume forecasting routines are accomplished
• Maintained stock control procedures and continuously review to enable the daily reconciliation of theoretical and physical stock
• Maintain appropriate information / reporting systems to monitor site performance on an ongoing basis

Qualifications/Experience

• Grade 12 / Matric – Essential
• Educated to university degree level or equivalent professional qualifications in conjunction with relevant experience will also be considered
• 3-5 years’ experience of working in Warehouse/Logistics environment
• 3 years’ experience in a managerial role

Skills/Competencies

• Good written and communication skills and understand basic arithmetical principles
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
• Excellent interpersonal, leadership, motivation and planning skills
• Ability to co-ordinate all staff and assets in warehouse department
• Person should know what products are handled by the Company
• Person needs good understanding of distribution and transport methods
• Person should be able to enforce health and safety procedures and identify hazards
• Knowledge of clients requirements and customer needs
• Person should have a good understanding of quality as a key value
• Awareness of importance of security
• Operational knowledge and understanding of service delivery
• Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically
• React to customers in a courteous and professional manner and maintain at the highest level
• Person should be able to propose different solutions to problems - must be able to act of their own without being urged to do so
• Knowledge of logistics market trends, opportunities and challenges
• Commercial breadth, i.e. general management experience
• Strategic tools/techniques approaches and strategy determination

Languages

• English - verbal and written.