Available Jobs at Virgin Active South Africa

Your Purpose...

• To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
• Assisting with maintenance administration.
• The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.

Your Duties and Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED

• Check job book, fitness checklist and open/close MOD checklist for faults.
• Complete tasks from RAP sheet of brand standards and within time constraints.
• Attend to breakdowns/incidents as required and within turn around time.
• Receive instructions from daily meeting with Maintenance Technician/Manager.
• Carry out preventative maintenance and service plans.
• Be hands on in repair of all equipment, and premises (including outside of premises).

Complete daily tasks according to timelines and standards.

Work within all health & safety requirements.

• Good general housekeeping.
• Ensure cleanliness, hygienic, safe, tidy work areas.
• Correct storage of tools, consumables and equipment.
• To familiarise self with OSH Act.
• To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.

Assisting with Maintenance Administration

Complete stock control

• Monitor regularly used consumables
• Report need for replacement to management.

Assist with reports 

• Complete pool logs.
• Complete downtime reports.
• Mark off completed tasks in job books.
• Complete standard checklists for preventative maintenance.

Our Minimum Requirements...

We can't live without...

• Matric
• 1-2 years experience in a similar role

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 18 May 2026

go to method of application »

Your Duties and Responsibilities...

• Plan each day and month to generate new leads, book new appointments, and present to customers to make sales to successfully reach and exceed a pre-defined sales target.
• Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
• Abide by the Virgin Active sales processes and systems provided by Virgin Active.
• To maintain up-to-date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
• To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
• To understand prospective members’ individual interests and requirements, build rapport, and match their interests and needs with our product.
• Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
• Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
• To review and analyse sales data and statistics, to plan effectively for the future, to increase sales and enhance our brand image.
• Participate in sales meetings by sharing best practices, ideas, and making recommendations to generate new leads, increase sales, etc.
• Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days, and corporate / community events, as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements...

We can't live without... 

• A matric qualification is essential 
• A minimum of one year of experience working with people (sales, retail, hospitality, etc.)
• Flexibility (Must be available to work weekends and shifts) 
• Good written and verbal communication skills 
• Must be computer literate  

We'd like you to have...

• Adaptability (must be able to adapt to a fast-paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Energetic and confident 
• Well-presented and well-groomed 
• Self-motivated (you don't wait to be told what to do)
• Resilient (you don't give up after rejection) 
• Driven by earning commission 
• Agile, adaptable, and bold 
• Intensely focused on having a high impact 
• Team player 

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions 
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 18 May 2026

go to method of application »

Your Purpose...

• Managing the preventative maintenance and state of repair to equipment and facilities
• Managing action plans/projects to the required standard.
• Managing maintenance plans & suppliers to within budget.
• Managing the maintenance team to achieve desired results

Your Duties and Responsibilities...

MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES

Maintain and repair plant

• Follow preventative schedule for HVAC
• Communicate faults and action plans to CGM/Ops and Regional MM
• Use maintenance log in system on intranet for faults
• Adhere to downtime as stipulated on intranet
• Be hands on and repair faults where possible

Maintain and repair premises

• Liaise with landlord/contractors on issues/repairs
• Be hands on and repair and maintain where possible according to brand standards.

Maintain and repair gym equipment

• Complete and fax/email downtime reports to relevant contractors.
• Ensure completion of preventative maintenance as per contractor stipulations
• Maintain a history of equipment maintenance and preventative schedules
• Be hands on, repair and maintain equipment according to brand standards

Inspect club to establish daily maintenance tasks

• Do visual inspection via walkabout.
• Check job book, MOD checklists and fitness checklists.
• Check pool and enter results on pool log.
• Action tasks as per brand standards RAP sheet.
• Follow up all maintenance related issues on the Hey Manager cards.
• Schedule tasks from preventative maintenance schedule.
• Liaise with CGM/Ops Manager on affects to operations in club.

Ensure pool maintenance completed.

• Ensure pool checked and pool key readings recorded according to operating standards.
• Ensure inspection of weirs conducted.
• Ensure pool dosed according to readings.
• Ensure backwashing falls within pressure parameters.
• Ensure pool internal and external maintained and repaired to brand standards.
• Ensure temperatures displayed.
• Liaise with Ops/CGM and RMM as required.
• Ensure dosing systems do not run dry

Manage health & safety requirements in the club

• Manage your department to work within the health & safety requirements.
• Familiarise yourself with the OSH Act.

MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD

Assist in ensuring that brand standards are maintained

• Conduct regular brand standard checks.
• Assist in developing RAP.
• Assist GM/Ops to manage the RAP to conclusion.

Manage projects to conclusion

• Ensure compliance to job specs.
• Ensure work areas left in condition found.
• Manage contractor to adhere to health and safety standards.
• Liaise with relevant parties.
• Sign off contractors job card on completion if satisfactory and quality checked.
• Follow up on snag lists.
• Refer snags/issues to Regional Maintenance Manager.

MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET

Ensure maintenance of Club is within budget.

• Liaise with CGM on budget constraints/availability.
• Ensure all repairs/costs/quotes to within budget.

Control and maintain stock levels

• Ensure there is sufficient stock available at all times.
• Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
• Check quality and delivery of orders.
• Ensure stock control systems in place.

MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS

Manage team to achieve scheduled tasks

• Priorities and set timelines for team with tasks.
• Adhere to quality control standards.
• Follow up and check completed tasks.
• Establish understanding of task and correct tool application.
• Distribute tasks equitably in team including tasks to yourself.

Manage staffing compliment

• Ensure staff adequately trained to deliver on functional/operational needs.
• Ensure communication on all company initiatives/launches.
• Manage shift rosters/leave cycles.
• Induct staff on operational needs
• Have a succession plan.

MISCELLANEOUS

• Be available for call outs/ telephonic assistance.
• Assist and comply with any lawful and reasonable requests from manager.

 Closing Date 15 May 2026

go to method of application »

Your Purpose...

• Managing the preventative maintenance and state of repair to equipment and facilities
• Managing action plans/projects to the required standard.
• Managing maintenance plans & suppliers to within budget.
• Managing the maintenance team to achieve desired results

Your Duties and Responsibilities...

MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES

Maintain and repair plant

• Follow preventative schedule for HVAC
• Communicate faults and action plans to CGM/Ops and Regional MM
• Use maintenance log in system on intranet for faults
• Adhere to downtime as stipulated on intranet
• Be hands on and repair faults where possible

Maintain and repair premises

• Liaise with landlord/contractors on issues/repairs
• Be hands on and repair and maintain where possible according to brand standards.

Maintain and repair gym equipment

• Complete and fax/email downtime reports to relevant contractors.
• Ensure completion of preventative maintenance as per contractor stipulations
• Maintain a history of equipment maintenance and preventative schedules
• Be hands on, repair and maintain equipment according to brand standards

Inspect club to establish daily maintenance tasks

• Do visual inspection via walkabout.
• Check job book, MOD checklists and fitness checklists.
• Check pool and enter results on pool log.
• Action tasks as per brand standards RAP sheet.
• Follow up all maintenance related issues on the Hey Manager cards.
• Schedule tasks from preventative maintenance schedule.
• Liaise with CGM/Ops Manager on affects to operations in club.

Ensure pool maintenance completed.

• Ensure pool checked and pool key readings recorded according to operating standards.
• Ensure inspection of weirs conducted.
• Ensure pool dosed according to readings.
• Ensure backwashing falls within pressure parameters.
• Ensure pool internal and external maintained and repaired to brand standards.
• Ensure temperatures displayed.
• Liaise with Ops/CGM and RMM as required.
• Ensure dosing systems do not run dry

Manage health & safety requirements in the club

• Manage your department to work within the health & safety requirements.
• Familiarise yourself with the OSH Act.

MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD

Assist in ensuring that brand standards are maintained

• Conduct regular brand standard checks.
• Assist in developing RAP.
• Assist GM/Ops to manage the RAP to conclusion.

Manage projects to conclusion

• Ensure compliance to job specs.
• Ensure work areas left in condition found.
• Manage contractor to adhere to health and safety standards.
• Liaise with relevant parties.
• Sign off contractors job card on completion if satisfactory and quality checked.
• Follow up on snag lists.
• Refer snags/issues to Regional Maintenance Manager.

MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET

Ensure maintenance of Club is within budget.

• Liaise with CGM on budget constraints/availability.
• Ensure all repairs/costs/quotes to within budget.

Control and maintain stock levels

• Ensure there is sufficient stock available at all times.
• Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
• Check quality and delivery of orders.
• Ensure stock control systems in place.

MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS

Manage team to achieve scheduled tasks

• Priorities and set timelines for team with tasks.
• Adhere to quality control standards.
• Follow up and check completed tasks.
• Establish understanding of task and correct tool application.
• Distribute tasks equitably in team including tasks to yourself.

Manage staffing compliment

• Ensure staff adequately trained to deliver on functional/operational needs.
• Ensure communication on all company initiatives/launches.
• Manage shift rosters/leave cycles.
• Induct staff on operational needs
• Have a succession plan.

MISCELLANEOUS

• Be available for call outs/ telephonic assistance.
• Assist and comply with any lawful and reasonable requests from manager.

go to method of application »

Your Purpose...

• To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
• Assisting with maintenance administration.
• The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.

Your Duties and Responsibilities...

COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED

• Check job book, fitness checklist and open/close MOD checklist for faults.
• Complete tasks from RAP sheet of brand standards and within time constraints.
• Attend to breakdowns/incidents as required and within turn around time.
• Receive instructions from daily meeting with Maintenance Technician/Manager.
• Carry out preventative maintenance and service plans.
• Be hands on in repair of all equipment, and premises (including outside of premises).

Complete daily tasks according to timelines and standards.

Work within all health & safety requirements.

• Good general housekeeping.
• Ensure cleanliness, hygienic, safe, tidy work areas.
• Correct storage of tools, consumables and equipment.
• To familiarise self with OSH Act.
• To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.

Assisting with Maintenance Administration

Complete stock control

• Monitor regularly used consumables
• Report need for replacement to management.

Assist with reports 

• Complete pool logs.
• Complete downtime reports.
• Mark off completed tasks in job books.
• Complete standard checklists for preventative maintenance.

Our Minimum Requirements...

We can't live without...

• Matric
• 1-2 years experience in a similar role

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 18 May 2026

go to method of application »

Your Purpose...

• To make exercise irresistible to your Club-V members
• To interact, entertain education and stimulate your Club-V members
• To maintain a safe, hygienic and clean environment
• To provide a happy and welcoming environment
• To create a nurturing environment for small toddlers and babies

Your Duties and Responsibilities...

• To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
• To manage all access cards ensuring that they are valid and contain all relevant information.
• To effectively manage the 2 consecutive hour rule.
• To follow the monthly activity roster and theme correctly.
• To ensure that you plan your activities and execute these on an ongoing basis.
• To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
• To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
• To maintain control of the Club-V environment.
• To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
• To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.

Our Minimum Requirements...

We can’t live without…

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Good listening skills
• Good communication skills
• Diplomacy
• Good time management skills

We’d love you to be…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• Outgoing and confident
• Able to work under pressure
• Friendly
• Patient

Closing Date 18 May 2026

go to method of application »

Your Purpose....

The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.

• To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible 
• To focus on giving members an irresistible experience

Duties and Responsibilities....

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
• It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
• Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
• Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered

Minimum Requirements....

We can’t live without…  

• Matric or equivalent qualification
• Up to 3 years’ experience as collections agent/representative or similar sales role
• Proven track record of successfully meeting collections budgets preferably over the phone
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English 
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
• Ability to be polite and compassionate without lacking confidence

We’d like you to have… 

• Customer centric focus
• Must display empathy and ability to build rapport 
• Quality must be your key focus in delivering the result
• Must have excellent influencing skills 
• Must be able to manage objection and be able to resolve calls
• Must be able to work independently 
• Must be a good team player and treat the team with respect 

We’d love you to have… 

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Closing Date 31 May 2026

go to method of application »

Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
• This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

go to method of application »

Your Purpose...

• To inspire people to live active lives
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.

Your Duties and Responsibilities...

Financial Management

• Ensuring that the club operates as a profitable business unit
• Control income and expenses against budget
• Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)

Facility Management

• Manage Operations and Health and Safety and ensure procedures are followed according to the standards

People Management

• Responsible for the recruitment, development and training of staff
• Ensure all information is communicated effectively to all club staff
• Implement and ensure the adherence to required policies, procedures and systems

Customer Experience

• Implement and sustain a strong member focus
• Provide solutions to members on queries and complaints in line with the company policy
• Ensure excellent customer service according to the brand standards

Competitor Analysis

• Understand how to mitigate competitor risk
• Conduct regular analysis of the competitor landscape
• Notify senior management of potential risk

Our Minimum Requirements...

We can't live without...

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills.
• Or must have been the 2IC to a Club General Manager
• Must have successfully completed the internal Learn to Fly programme.
• Must be financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the completion.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 31 May 2026

go to method of application »

Your Purpose...

• To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
• As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.

Your Duties and Responsibilities...

Delivering Excellent Member Service

Resolve member queries and requests

• Respond & action member queries and requests within 24 hours.
• Ensure database is maintained by updating changes of member details as requested.
• Process refunds and follow up to ensure they are actioned timeously.
• Action any relevant changes on DIY in accordance with the Framework of Authority.
• Capture cancellation / change of information requests daily and follow up to ensure actioned.
• Log relevant member notes

Capture manual access stats

• In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs

Auditing

• Audit all pre-printed stationery to ensure payments were received
• Reconcile access card report to receipts to ensure payments were received
• Complete incident reports and highlight any discrepancies with the Club General Manager
• Perform daily, weekly & monthly audits to ensure compliance to audit requirements
• Respond and correct findings from audit reports

Banking

• Complete the banking process as per policy and procedures
• Log cash losses on Risk Management site
• Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
• Complete till float counts

Check and Process Contracts

• Check and process membership contracts
• Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
• Highlight any misrepresentation or contract discrepancies

Administer Payroll Processes in Club

• Capture employee documentation (take on’s, transfers, terminations)
• Check salary data received from HOD’s and ensure its submitted to NHO for payment
• Action salary deductions
• Check salary reports to ensure accuracy and correct remuneration of all staff
• Reconcile and update leave documentation

Administer Orders

• Place & receipt orders for pre-printed stationery, general stationery and uniforms

Petty Cash

• Manage & issue petty cash as per policy & procedures
• Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
• Log cash losses on Risk Management site

Monitor and Control Uniform Stock

• Reconcile uniform orders against deliveries
• Issue uniform and ensure deductions are actioned
• Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations

Effective Communications

• Inform all departments of new admin policies and procedures
• Provide training on admin policies and procedures to all staff as required
• Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables

Managing and Developing Departmental Staff

• Manage discipline and performance of staff
• Training of department staff
• Develop growth plan for administration staff
• Arrange for training in line with growth & succession plan
• Maintain and update staff files of the Administration department

Our Minimum Requirements...

We can’t live without… (Minimum Requirements)

• Matric\ grade 12 qualification
• Relevant tertiary qualification
• Minimum of 2-4 years in an administration or similar role
• Advanced in finance and HRMS systems
• Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
• Be member centric in all dealings
• Have exceptional organization and planning skills

We’d like you to have… (Attributes)

• Have excellent communication skills
• Must take a proactive approach
• Be solutions oriented
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 Closing Date 22 May 2026

go to method of application »

Your Purpose...

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• As we transform into a Social Wellness Club, we’re redefining how we approach technology by building globally scalable solutions. A key part of this transformation is consolidating our core member engagement platform (our Mobile App and related services) under a central team. This team will own a unified codebase, enabling faster, more consistent feature rollouts across multiple countries. This same quality mindset must extend across our backend services, integrations, and supporting digital platforms.
• We’re looking for a Quality Assurance Lead to define, drive, and continuously improve quality engineering practices across our mobile applications, backend services, APIs, and integration platforms. You’ll be a hands-on technical leader, responsible for shaping test strategy, building and maintaining automated test coverage, improving release confidence, and embedding quality throughout the software development lifecycle.
• Working closely with Product Managers, Engineers, Engineering Leads, Designers, and Operations, you’ll help the team deliver high-quality, reliable, and scalable software across member-facing and internal platforms. You’ll combine strategic quality leadership with hands-on technical execution, using automation, observability, and production quality insights to reduce defects, increase delivery confidence, and improve the end-to-end customer experience.
• This role spans both mobile and integration/backend teams, with responsibility for quality across feature development, API and end-to-end automation, visual regression, cloud-based device/browser testing, release readiness, defect prevention, and production issue feedback loops.

Your Duties and Responsibilities...

Technical Execution

• Design, build, and maintain scalable automated test frameworks and suites across UI, API, integration, and end-to-end testing layers.
• Drive end-to-end automation across critical user journeys using appropriate automation frameworks and tooling for web and/or mobile platforms.
• Use browser, device, and mobile app testing platforms to enable reliable cloud-based testing across environments where appropriate.
• Implement and maintain visual regression coverage to detect unintended UI changes and improve release confidence.
• Use reporting and quality insight tooling to improve test result visibility, reporting quality, and actionable insight across test runs and release cycles.
• Contribute to API and service-level quality through strong automated testing practices for backend services and integrations.
• Help define and implement API test strategies, service contract validation, integration test coverage, and non-functional quality checks where appropriate.
• Collaborate with engineers to improve testability, automation hooks, environment stability, and CI/CD pipeline quality gates.
• Troubleshoot test failures, flaky tests, environment issues, and release blockers, driving practical solutions that improve team confidence and speed.
• Support test data management, test environment readiness, and automation reliability across multiple systems and platforms.

Operational Excellence

• Own quality visibility across delivery and production by incorporating monitoring, observability, crash reporting, and defect signals into test strategy, release decisions, and continuous improvement.
• Use production incidents, crash data, performance issues, and defect trends to refine test coverage and improve prevention of repeat issues.
• Support release validation, regression planning, defect triage, root cause analysis, and post-release quality reviews.
• Identify and drive improvements in release quality, defect leakage, test execution speed, and automation effectiveness.
• Establish measurable quality metrics, dashboards, and reporting that provide clear insight into quality health, risk, and delivery readiness.
• Balance delivery speed with quality, maintainability, and appropriate test coverage by applying sound judgment and risk-based decision-making.

Our Minimum Requirements...

We can’t live without…

• Bachelor’s degree in computer science, Software Engineering, Information Systems, or equivalent professional experience.
• 8+ years of professional experience in software quality assurance / quality engineering, with strong hands-on experience leading quality practices across modern engineering teams.
• Proven experience operating as a hands-on QA Lead or senior quality engineering leader across both frontend/mobile and backend/integration environments.
• Strong experience designing and implementing automated testing strategies across UI, API, integration, regression, and end-to-end testing layers.
• Strong hands-on experience with end-to-end test automation frameworks and approaches for validating critical user journeys across web and/or mobile platforms.
• Experience with cloud-based browser, device, and/or mobile application testing platforms to support broad test coverage across environments.
• Experience with visual regression testing practices and tooling to detect unintended UI changes and improve release confidence.
• Experience with test reporting, test result visibility, and quality metrics frameworks that improve insight into test execution and release readiness.
• Strong understanding of API testing, backend/service validation, and integration testing approaches across distributed systems.
• Experience working with observability, monitoring, and production issue signals to improve test coverage, release decision-making, and quality outcomes.
• Strong knowledge of software delivery practices including CI/CD pipelines, test automation in build pipelines, release validation, and defect management.
• Strong understanding of SDLC quality ownership, including test strategy, shift-left testing, release readiness, production validation, and continuous improvement.
• Strong analytical, debugging, and problem-solving skills, with the ability to identify risk early and drive practical quality improvements.
• Strong communication and collaboration skills, with the ability to influence engineers, product teams, and leadership on quality-related decisions.
• Proven ability to work effectively as a senior hands-on individual contributor while leading quality standards and ways of working across multiple teams.
• Experience with tools such as WebDriver or similar for end-to-end test automation.
• Experience with platforms such as BrowserStack or similar for cloud-based browser, device, and mobile app testing.
• Experience with tools such as Percy or similar for visual regression testing.
• Experience with Allure or similar reporting frameworks to improve test visibility, reporting, and release insight.
• Experience with tools such as New Relic, Sentry, or similar observability / monitoring platforms to incorporate production quality signals into testing and release practices.
• Experience testing mobile applications across Android and iOS ecosystems.
• Experience testing backend integrations, APIs, third-party services, and event-driven / distributed systems.
• Familiarity with performance, reliability, and non-functional testing practices.
• Experience improving test automation frameworks, test architecture, or engineering quality tooling at team or department level.
• Familiarity with Agile/Scrum delivery frameworks and quality practices in product-led engineering teams.
• Experience in consumer-facing digital products, subscription products, wellness, lifestyle, or marketplace platforms.
• Exposure to modern cloud environments, DevOps practices, and engineering observability patterns.

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

Closing Date 27 May 2026