Client Operations Consultant at Investec

Description

• Client Operations is responsible for ensuring that all clients are effectively on boarded, maintained and closed on the relevant system. This includes product/transactional systems. This process is driven by a client's instruction for a new product or service. The consultant will be required to meet daily tasks within the required timelines, ensure compliance with regulatory requirements, manage risk and deliver an exceptional client experience
• To provide an exceptional service related to the execution of managing and maintaining the account opening life cycle for new and existing clients
• The consultant is responsible for maintaining entity records from a static data perspective as well as integration and structure maintenance. The function entails capturing client data recorded in acquisition documentation, which include application forms, KYC & FATCA documents and other regulatory documentation; capturing client information including client's identity and residential address; and updating client information on Investec systems

Key Responsibilities  

• Client on boarding KPI and SLA are met and the highest standard is adhered to, ensuing the client is always at the centre
• Legal and compliance regulations are fulfilled
• Work goals and deadlines are met with speed of execution top of mind

Qualifications, Experience and Skills

• Understanding of FICA directives, legislative requirements and regulatory expectations
• Knowledge and understanding of AML risk
• Knowledge and understanding of KYC compliance regulations, related laws and standards impacting FICA compliance
• Knowledge of lending and transactional clients, including how FICA applies across different sectors and the implementation of financial products
• Understanding of customer and transaction data analysis, and data capture requirements for quality, completeness and accuracy
• Experience of client lifecycle processes is an advantage
• Ability to assist with SME input for FICA-related projects across business, compliance, operations and technology
• Ability to communicate FICA obligations effectively to clients and stakeholders
• Ability to manage change effectively
• Ability to manage performance effectively
• Ability to work under scrutiny and autonomously
• Ability to work under pressure and manage conflict
• Ability to deal with business issues efficiently and effectively
• Ability to manage and work effectively with Sales Consultants, Financial Crime Compliance, Legal, Operations (KYC and Product), and Technology divisions
• High level of accuracy and attention to detail across all relevant work types
• Good administrative skills
• Self-starter
• A working knowledge of FICA, AML and financial services regulatory experience is favourable

Personal Attributes 

• Very high regard for confidentiality and integrity in relation to client data
• Highly organised with the ability to prioritise and multitask
• Able to think analytically by assessing risk and interpreting data
• Ability to work flexibly around deadlines when workload demands
• Excellent communication skills
• High attention to detail
• Able to solve problems independently
• Able to collaborate effectively with colleagues and stakeholders
• Ability to recognise when queries should be escalated
• Strong sense of urgency
• Ability to provide excellent client service
• Strong customer service orientation, with an understanding of the business and its associated needs
• Proactive and task-oriented
• Demonstrates accountability by taking ownership of deliverables
• Energetic, adaptable and self-motivated
• Team player who values and understands the contribution of others and the wider business
• Possesses a learning mindset and keeps up to date with system and/or regulatory changes within the organisation