Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 9, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


    Read more about this company

     

    DE Quality specialist

    The QA specialist should understand the business metrics, build a story which summarizes quality performance, identifies solutions and implement the necessary actions. Following this initial phase, it is imperative to own the actions and drive the required changes which lead to improved performance. The QA role should be setting the benchmark for standards we expect to deliver internally to drive a stronger customer experience.

    Key job responsibilities

    • Liaise with the Customer Service teams to learn and implement best practice and to drive customer and performance improvements
    • Monitor and report on Quality metrics, deep dive and identify trends/root causes to identify the levers which will drive improvements
    • Recommend, own and drive performance improvement areas
    • Assist with improvement initiatives to implementation
    • Support/ consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics
    • Assist with compiling, analyzing and driving Repeat Contact Resolution improvement initiatives
    • Participates/leads in customer calibration programs to identify customer needs and expectations
    • Uses quality monitoring data management system to compile and track performance at site, team and individual level
    • Participate in quality-based programs and projects for the DE and UK region
    • Internal job description
    • Loop competencies
    • TBC

    Basic qualifications

    • German and English language proficiency
    • 1-2 years of CS experience
    • Strong leadership, organizational and analytical skills
    • Strong stakeholder management and communications skills
    • Proven track record of strong delivery of results by working both independently and collaboratively with relevant stakeholders as appropriate

    Preferred qualifications

    • Bachelor degree
    • Additional EU language proficiency
    • Formal project management certification

    BASIC QUALIFICATIONS

    • Bachelor degree
    • German and English language proficiency
    • 1-2 years of CS experience
    • Strong leadership, organizational and analytical skills
    • Strong stakeholder management and communications skills
    • Proven track record of strong delivery of results by working both independently and collaboratively with global teams as appropriate

    Method of Application

    Interested and qualified? Go to Amazon on www.amazon.jobs to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Amazon Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail