Debrief Investigations Clerk at AVI Limited

• Logistics Support Services is seeking a hands-on and detail-oriented Investigations Clerk to join our dynamic team. This challenging role is ideal for someone with strong analytical and problem-solving skills who thrives in a fast-paced logistics environment. The successful candidate will be responsible for investigating customer delivery queries, including shortages and extras, through thorough analysis of PODs and supporting documentation.

Reporting Structure:

Reports to: Senior DC Manager
Key Areas of Impact:

• Distribute the daily returns report to all stakeholders by 09:00 a.m.
• Prepare the Back-to-Stock (BTS) checking list for the checker each morning.
• Conduct daily investigations into shortages and extras by reviewing PODs, driver documents, and system records (including Indigo, Ciro, Just Imagine etc).
• Liaise with relevant departments to resolve discrepancies and provide clear communication on findings.
• Retrieve and review CCTV footage to support investigations.
• Compile and communicate investigation outcomes with supporting evidence to the responsible parties.
• Complete and reconcile shorts and extras reports weekly, ensuring accuracy before any stock adjustments.
• Prepare and submit the monthly Drivers Acknowledgement of Debt (AOD) report to the Transport department.
• Coordinate hamper orders – ensuring all sites submit orders during the first week of each month.
• Prepare accurate hamper orders and distribution lists for Isando DC and contractors.
• Assist customers and sales teams with POD requests when required.
• Support the department with stock take preparations, stock movements, and POD scanning.
• Participate in stock takes as required.
• Comfortable working with multiple systems and maintaining accurate digital records

What It Takes to Succeed:

Experience that set you up for success: 

• Minimum 2 years’ SAP experience, preferably in a warehouse or logistics environment
• Working knowledge of SAP R/3 WM and IM modules
• Prior experience conducting investigations or process-related audits
• Microsoft Excel and MS Office proficiency

Qualifications & Certifications that will contribute to your success:

• Grade 12 (Matric) – essential

Competencies

• Strong analytical and problem-solving abilities
• Excellent organizational and coordination skills
• High attention to detail and accuracy
• Effective communicator with strong interpersonal skills
• Professional conduct and adherence to governance and ethics
• Team player with a proactive and adaptable attitude
• Willingness to learn and take on additional responsibilities
• Ability to work overtime when required
• Able to work independently and take ownership of investigations through to resolution.
• High integrity and confidentiality when handling operational and financial discrepancies.
• Strong sense of accountability and urgency in resolving issues.