Debt Recovery Specialist at RPO Recruitment

Responsibilities:

Debt Recovery & Collections:

• Proactively contact debtors via phone, email, and written correspondence to recover outstanding debts.
• Draft and issue legal documents (e.g., letters of demand, acknowledgments of debt).
• Monitor and update debtor accounts, ensuring accurate records on M-Files or similar CRM systems.
• Escalate unresolved cases to attorneys or senior advisors when necessary.

Client & Stakeholder Management:

• Liaise with clients, attorneys, tracing agents, and insurers to resolve disputes and negotiate payment plans.
• Provide regular updates to clients and internal teams on debt recovery progress.
• Maintain high customer satisfaction by addressing queries and resolving issues professionally.

Legal & Compliance:

• Ensure adherence to legal deadlines and insurance claim processes.
• Assist with liquidation/business rescue cases by coordinating with legal teams.
• Update Industry Stop listings and manage adverse listings as required.

Reporting & Administration:

• Generate monthly reports on recovery progress and outstanding debts.
• Maintain meticulous records of all communications and actions in M-Files.
• Validate payment schedules and reconcile debtor accounts.

Requirements:

• Qualifications: NQF diploma/degree in Finance, Law, or related field (advantageous).
• Experience: 1–3 years in debt collection, credit control, or a legal environment.

Skills:

• Strong negotiation, conflict resolution, and communication skills.
• Proficiency in Microsoft Office and M-Files (or similar CRM tools).
• Knowledge of legal debt recovery processes and credit insurance.
• Attributes: Resilient, detail-oriented, and able to work under pressure.