Debtors Controller - Debtors Department at Brights Hardware

Job Description

• Purpose: The purpose of this job is to ensure that customers pay outstanding money owed to the company, by controlling payments being received, preparing statements and sending them out to  the relevant person for payment in such a manner that excellent customer service is achieved, this includes effective communication with account holders and receiving the money owed by these clients for continued business by the return of the customer to the store. 

KEY RESPONSIBILITIES:

• Handle all application forms; opening of new accounts
• Attend to and resolve customer related queries
• Send invoices and statements copies to customers on request via the system via email
• Allocate eft payments received from bookkeeper to relevant accounts, unblock accounts that are paid up to date.
• Block overdue accounts and email reminder and final demand letters to customers (60 days & over)
• Follow up on age-analysis monthly
• Check age analyses payments monthly
• Email statements at month end to clients (month end procedure only in supervisor’s absence)
• Write off in house accounts i.e. Bright’s shop accounts (month end procedures only in the absence of supervisor)
• E-mail age analysis and franchise customer list and capture declaration turn over onto Cinque system monthly (only on absence of supervisor)
• Ensure housekeeping of work area
• Perform any work-related task as delegated by superior
• Notification received from Cinque indicating (unable to grant/maintain cover) must be blocked immediately.

REQUIREMENTS:

• Matric or Equivalent
• 5 Years minimum experience in a similar role
• Brights Induction (Service excellence)
• Customer service training
• Ability to handle pressure
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Excellent interpersonal skills
• Ability to generate and modify reports
• Microsoft office (Internet, E-mails, Word & Excel)