Delivery Execution Agent at The Heineken Company

Key Performance Areas would include, but are not limited to:

Strategic & Financial Results

• Drive productivity and cost effectiveness with daily operations in load planning
• Ensure operational execution of daily delivery plans in line with productivity performance requirements.

Operational Results

• Manages daily delivery planning and delivery execution activities for assigned Depots including reporting and data management (master data).
• Track delivery plan execution with designated vehicle tracking system (DRM).
• Update and distribute daily delivery plan exception reports and distribute to relevant Depots and Planning teams.
• Compile month end reports based on planning specific metrics and monthly efficiencies by Depot.
• Provide monthly feedback on performance against operational and customer service objectives.
• Provide back up to the Transport Planners. 
• Execute all deliveries within operational performance requirements, as per the daily load plan.
• Manage all delayed and missed deliveries with relevant Depot Teams and communicate.
• Optimise customer TAT through regular engagement between customer receiving departments.
• Daily load plan exception reports updated and distributed to relevant Depot and Planning

Customer & Relationship Results

• Build effective relationships with external and internal stakeholders
• Professional communication, behaviour and actions to achieve credibility, trust and respect with internal and external stakeholders.
• Conduct all mandatory stakeholder engagement and pro-actively initiate additional
• communication when required.
• Frequent communication throughout each delivery day to manage execution of the daily load plan
• Review of previous day's load plan execution with Depots
• Monthly feedback on overall load plan performance and SLA adherence to Depots/Regions

Innovation & Improvement Results

• Continuously review systems and process to improve efficiency and cost savings
• Develop new and improved ways that reduce effort, cost and time or improve understanding, alignment and execution
• Participate in any process improvement projects that may be allocated from time to time.

Leadership Results

• Take responsibility for own development and contribute to team effectiveness
• Displaying Heineken beverages values
• Conduct regular one on ones with Transport Planners, 360 values score feedback, IDP and annual performance management reviews conducted
• Support a high-performance culture and a climate of employee engagement and growth
• Take responsibility for personal improvement and skills development

Competencies

The successful candidate must have the following qualification, skills and experience:

• A 3-year Diploma and or bachelor’s degree, preferably in Logistics. 
• Minimum of 2 years route planning.
• Routing and Scheduling system, vehicle tracking and telematics experience advantageous.
• Working Knowledge of SAP R3, Roadshow, TMS systems experience
• Demonstrates proficiency in the following functional competencies:
• Business Partnering - Understands the business drivers interactions of the organisation.
• Customer service - Utilise performance monitoring to check the satisfaction level matches
• that promised.
• Secondary Operations: Planning and Scheduling - Basic understanding of Planning and Scheduling and can apply the knowledge and tools
• Secondary Operations: Logistics - Basic understand of the value chain of warehousing and delivery.