Hot Jobs at The Heineken Company

KEY RESULT AREAS

• Drive market share
• Drive and maintain Accessibility, Availability and Activation and Affordability for clients
• Drive RSP
• Brand portfolio approach across all categories Beer, Wine, Spirits and RTD
• Drive price-driven promotions and power pack compliance agreements with customers
• Build partnerships with customers
• Maintain call strike rate
• Drive continuous improvement and implement business improvement initiatives
• Take responsibility for own development and contribute to team effectiveness by displaying HEINEKEN Behaviours

EDUCATIONAL QUALIFICATIONS

• Relevant Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant experience
• A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

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Key Performance Areas would include, but are not limited to:

• Effective management of processes to eliminate quality deviations
• Managing bulk stock and drips effectively
• Minimising losses and write-offs
• Ensuring accurate and timeous capturing of transactions on SAP
• Supervising and motivating people
• Ensure that products received adheres to company specifications
• Liaise with the necessary departments concerning production planned
• Planning and co-ordinating of daily tasks
• Ensure that departments quality management documents are kept up to date
• Liaise with engineering to ensure best asset care practices for the equipment in the cellar
• Oversee that the right filtration material is used for the right product
• Maintain effective housekeeping, Cellar hygiene and safety practices
• Ensure effective cost management in the area

The successful candidate must have the following experience/skills:

• Matric plus relevant qualifications in Cellar Technology (National Diploma level or higher)
• A qualification in Brewing, Distilling or Wine making an added advantage
• 2 – 5 years experience within an FMCG environment
• Must have a knowledge of spirits and wines
• Experience in Managing and Leading a team essential
• Experience in Managing a DCS meeting area essential
• Ability to work independently, identify and solve problems and make relevant decisions
• Ability to work under pressure
• Be self motivated and action driven
• Be a team player and innovator
• Sound leadership and conflict handling experience
• Strong numerical aptitude and analytical abilities are essential
• Computer literate
• Must have own reliable transport.
• Ability to work overtime and weekends when required.

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Key Responsibilities:

Admin Support:

• Monitor on going progress against regional activity plans, gather feedback from sales teams (Trade Marketing Teams)      
• Administer and track trading term contracts.
• Assisting with Stock on Hand issues. 
• Distribution of internal and external communication. 
• Assist with Management Presentation compilation. 
• Manage and replenish office supplies and consumables.
• Manage general Sales Consultant information and queries.
• Reconciliation of regional reports.
• Arrange and manage all Sales Team gatherings i.e. quarterly cycle briefing events, management meetings, monthly meetings etc.
• Booking of travel and accommodation for trade visits, meetings, etc.
• Management of budget (operational costs, campaigns, etc)
• Maintain and update CMD process.
• Assist with allocation of sales orders.
• Manage and order promotional liquor.
• Loading of deals.
• Processing and tracking of vendor payments.
• Assist with ordering, splitting, and tracking of merchandising materials.

Asset Management: 

• Manage ordering, delivery, and incidents of new / replacement mobile devices (Laptops, cell phones and tablets).
• Assist with new vehicle ordering and old vehicle collections.
• Manage vehicle amendments.
• Process and follow-up on glass claims and accidents/incidents.
• Following up with dealers
• Tracking of license discs and fuel cards
• Manage fleet cost centre.
• Manage inspection procedures.
• Assisting with cold space issues/upliftments, etc.
• Responsible for verification tracking.
• Handling database issues.

Job Requirements:

• 3-5 years’ experience office admin / secretarial field 
• Grade 12
• A tertiary qualification in Office Administration will be an advantage.
• 5 years’ experience in administration function with multiple stakeholders 
• Experienced with SAP and expert in Microsoft Office especially Excel.
• Experience with project management / coordination of multi-disciplines and across functions.
• Business report writing skills. 
• Communication skills
• Numerical aptitude
• Organising and co-ordinating skills
• Effective time management 

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Key Performance Areas would include, but are not limited to:

• Managing the day-to-day operations of the Primary team
• Building a true customer centric organization by coaching, training & sharing best practices to the CS team & relevant stakeholders
• Establishing a continuous improvement team by maintaining a Customer Value Pillar through the TPM methodology
• Driving operational execution of Logistics Trade Terms agreements
• Ensuring internal alignment both upstream with Production and Primary Logistics and downstream with Zone logistics, Sales and Finance.
• Ensure safety culture is applied across the CS team
• Customer Service Strategy: Leads the process of Customer Service Strategy Deployment. Applies CS manager 3 Year Customer Service Vision.
• Key input stakeholder to support Customer’s segmentation creation
• Ensures execution of Customer Service Strategy and plan to deliver optimal balance of customer satisfaction, service levels and cost as % of revenue.
• Manages and promotes communication and cross-functional collaboration:
• Internal communication and cross-functional collaboration with Sales, Finance, Logistics and Production.
• External communication with customers, ensuring trustful customer relations and Customer Satisfaction
• Customer Profitability & Negotiation with Customers: Measures & provides insights on Customer Profitability & satisfaction by:
• Tracking Cost 2 Serve;
• Analysing NPS & advantage score results;
• Manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:  Development of LTT agreements,  LTT agreements are measured, tracked, reviewed, and enforced, Sales cooperation & alignment with agreed commercial Trade terms, Supports the Key Account Manager and LKAM in negotiations with customers from the perspective of logistics.
• Customer Collaboration & joint value creation: Implement the Customer Supply Chain agenda. Detects opportunities and implements Supply Chain collaboration initiatives with key Customers aiming at joint value creation.
• Organization and People management: Actively drives a customer centric culture in the OpCo and ensures cross-functional alignment. Effectively organizes and manages a team of people by:
• Creating a safe, fun & comfortable place to work
• Having right team structure and roles in-place
• Driving an aligned and focused culture through clear performance targets and regular one-on-ones
• Implementing talent development and competences development while supporting PDP construction
• Ensuring business continuity through succession planning Contributes to Global CS capabilities and CS community Influences the industry agenda in their OpCo
• Data-driven Decision Making; Order Management; Customer Requests, Queries & Claims; Cross Team Collaboration; Promoting Customer Centricity; Order Post-processing

\The successful candidate must have the following experience/skills:

• Bachelor's degree in Business Administration, Logistics, Sales  or related field.
• 10+ years of experience in customer service & logistics management, Supply chain
• Proven leadership and team management experience
• Strong analytical, problem-solving, and strategic thinking skills
• Excellent communication, collaboration, and interpersonal skills

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Key Performance Areas would include, but are not limited to:

Strategic & Financial Results

• Drive productivity and cost effectiveness with daily operations in load planning
• Ensure operational execution of daily delivery plans in line with productivity performance requirements.

Operational Results

• Manages daily delivery planning and delivery execution activities for assigned Depots including reporting and data management (master data).
• Track delivery plan execution with designated vehicle tracking system (DRM).
• Update and distribute daily delivery plan exception reports and distribute to relevant Depots and Planning teams.
• Compile month end reports based on planning specific metrics and monthly efficiencies by Depot.
• Provide monthly feedback on performance against operational and customer service objectives.
• Provide back up to the Transport Planners. 
• Execute all deliveries within operational performance requirements, as per the daily load plan.
• Manage all delayed and missed deliveries with relevant Depot Teams and communicate.
• Optimise customer TAT through regular engagement between customer receiving departments.
• Daily load plan exception reports updated and distributed to relevant Depot and Planning

Customer & Relationship Results

• Build effective relationships with external and internal stakeholders
• Professional communication, behaviour and actions to achieve credibility, trust and respect with internal and external stakeholders.
• Conduct all mandatory stakeholder engagement and pro-actively initiate additional
• communication when required.
• Frequent communication throughout each delivery day to manage execution of the daily load plan
• Review of previous day's load plan execution with Depots
• Monthly feedback on overall load plan performance and SLA adherence to Depots/Regions

Innovation & Improvement Results

• Continuously review systems and process to improve efficiency and cost savings
• Develop new and improved ways that reduce effort, cost and time or improve understanding, alignment and execution
• Participate in any process improvement projects that may be allocated from time to time.

Leadership Results

• Take responsibility for own development and contribute to team effectiveness
• Displaying Heineken beverages values
• Conduct regular one on ones with Transport Planners, 360 values score feedback, IDP and annual performance management reviews conducted
• Support a high-performance culture and a climate of employee engagement and growth
• Take responsibility for personal improvement and skills development

Competencies

The successful candidate must have the following qualification, skills and experience:

• A 3-year Diploma and or bachelor’s degree, preferably in Logistics. 
• Minimum of 2 years route planning.
• Routing and Scheduling system, vehicle tracking and telematics experience advantageous.
• Working Knowledge of SAP R3, Roadshow, TMS systems experience
• Demonstrates proficiency in the following functional competencies:
• Business Partnering - Understands the business drivers interactions of the organisation.
• Customer service - Utilise performance monitoring to check the satisfaction level matches
• that promised.
• Secondary Operations: Planning and Scheduling - Basic understanding of Planning and Scheduling and can apply the knowledge and tools
• Secondary Operations: Logistics - Basic understand of the value chain of warehousing and delivery.

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Key Responsibilities:

Employee Communication and Engagement

• Conceptualise and deliver an integrated communication strategy, and be custodian of the internal communication message house, communication channels and calendar
• Create and implement effective, measurable, and distinctive end-to-end integrated communication activities and campaigns, that informs, inspires, and celebrates our stakeholders, and business success
• Ensure consistency of internal communication across all geographies to make employees the most effective advocates of the Newco, its purpose and vision
• Partner with key stakeholders to plan, develop and deliver internal communication that help achieve their objectives and engage internal and external stakeholders with message continuity
• Develop engagement campaigns to raise awareness and foster adoption of Newco’s vision, values, leadership behaviours and strategy
• Apply knowledge and understanding of the business context to ensure credible and effective employee communication and internal reputation positioning
• Measure the effectiveness of communications using the available channels and tools, recommending subsequent improvements/ further initiatives to achieve business desired objectives
• Support the delivery of events, both digital and face to face, including annual employee conference, townhall sessions, roadshows, etc.

Internal Change Management Communication

• Co-champion delivery change communication strategy, to help raise awareness of relevant news and business updates and drive desired behaviours and culture change across the business
• Support the implementation of Change Management journey to foster adoption of Newco’s culture, values & the spirit of togetherness,
• Cascade and embed a single narrative on change initiatives across the organisation.
• Develop relevant and engaging campaigns and content to achieve change management communications goals.

Leadership Communication (internal and external)

• Provide strategic counsel and support to management team with leadership communication to support implementation of the company strategy
• Enhance the visibility of MT within the organisation through a clear and targeted communication plan for each MT member/ function
• Build the leadership profile and reputation of MD,CFO and the key leadership team externally through media liaison and industry communication
• Support the Management Team members with media readiness, media training and interview preparation
• Support Management Team  members with content to maintain regular drumbeat with workplace engagement
• Lead content creation for senior leadership engagement forums, including company conference
• Develop key messages on key internal and external topics related to business strategy, policies, procedures, people, and the employer of choice brand
• Craft and place opinion articles to build the reputation of the organisation as a business thought leader in the South African business context and in our industry

Content Development and Channel Management:

• Apply integrated communication by using the relevant communication channels to enhance the communication mix and drive value, and decides on which platforms are appropriate for effective communication of the agreed messages to read the various internal and external stakeholders
• Set up and manage and be a custodian communication channels to ensure effective communication across the organisation, including regular exchange of information and business updates, including workplace, digital screens, mobile notice board, and group mailing systems
• Oversee creation and management of content on various topics related, but not limited to, business strategy, people issues, business performance, sustainability agenda, and business operations, and translate messaging into engaging and compelling content to internal and external stakeholders

Media Engagement and Public Relations Management

• Develop and implement a comprehensive integrated cross-channel PR and media engagement strategy for HEINEKEN Beverages to include digital, broadcast and print media
• Leverage positive reputation through a steady drumbeat of media coverage across owned, earned, paid, and hybrid (influencer) channels in B2C and B2B digital, print and broadcast channels.
• Drive world class brand and trade PR campaigns with an increasing focus on Brands with Purpose
• Lead the Brewing a Better World strategy for HEINEKEN Beverages to build and leverage positive reputation with senior stakeholders and digital influencers.
• Develop and manage measurement and listening tools to plan, track, and evaluate media campaigns.
• Develop powerful and consistent external messages for the business and ensure effective landing and delivery of messages to targeted stakeholders
• Build a strong network of external media and influencer contacts (pro-Alcohol lobbyists) to ensure HEINEKEN Beverages has positive relationships with the leading trade, business, political, consumer and other industry influencers. 
• Craft, support development and deployment of messages to communicate the Brewing a Better World agenda .
• Build the leadership profile and reputation of MD, FD, and the key leadership team externally through media liaison and industry communication, opinion articles and influential media interview
• Facilitate media engagement best practice and provide the leadership team members with media readiness, media training and interview preparation counsel
• Build and maintain strong relations with first tier appropriate B2C and B2C media- across all relevant channels
• Manage relations with the regional/global media relations teams for alignment on management, safe-guarding and building the HEINEKEN Beverages reputation and managing crises.
• Manage reputation-enhancing leadership speaking opportunities and business awards, including researching opportunities and managing submissions.
• Monitor and track media sentiments and perceptions of HEINEKEN Beverages and develop action plans
• Serve as a primary contact point with media for all enquiries, content and  interview requests (proactive and reactive
• Manage external communication strategy and media liaison resources for crafting and placement of content as well as monitoring of exposure gained against set objectives

Corporate Brand Management

• Develop and implement a robust corporate brand strategy that builds and protects the HEINEKEN 
• Beverages corporate brand.
• Identify opportunities to positively position and profile HEINEKEN Beverages’ corporate brand, its people, and products to increase its brand equity.
• Plan and manage key engagements calendar, including seeking opportunities for the Management Team and facilitate the corresponding activities for each engagement.
• Conduct research on key issues reported in the media or affecting the company to inform company response and position statement – reactive content crafting for internal and external use
• Implement social media listening tools in line with global standards as well as media monitoring system
• Track and monitor media activity, sentiments, and perceptions of HEINEKEN Beverages and develop appropriate action plans to build and protect the HIENEKEN Beverages brand and product brands in its stable

Crisis Communication and Reputation Management

• Develop Heineken Beverages crisis communication strategy and oversee its implementation as well process for escalation and protocols for crisis communication across all functions in the business
• Ensure crisis management training and simulation is conducted, as per global best practice standards and calendar, for HEINEKEN Beverages Management Team and all the relevant stakeholders across the business
• Track and monitor issues that directly and indirectly impacts our reputation and develop statements and company positions in response to the identified issues. 
• Conduct research in line with global standards to measure HEINEKEN Beverages’ reputation and develop appropriate action plans to close gaps, and leverage opportunities
• Provide relevant insights and provide counsel in the decision-making on matters pertaining to company’s reputation.
• Be an informed advisor to the Management Team, and Senior Management to ensure communication risks are avoided and opportunities are fully leveraged, safeguarding the reputation of the organisations, its leaders, its products, and the business
• Support product brand teams, and customer care/ relations with relevant messaging to enable them to respond to customer, consumer, and other stakeholder complaints
• Serve as the primary communication coordinating counsel at times of crisis
• Facilitate media engagement best practice and provide the leadership team members with media readiness, media training and interview preparation counsel at times of crisis

Shared Responsibilities

• Supporting management team with leadership communication and cascading of annual plans and company strategy
• Partnership with HR to implement change management communication and employee 
• engagement initiatives and build HEINEKEN Beverages’ employer of choice brand
• Collaboration with global comms team to ensure alignment on company-wide initiatives, including building and embedding HEINEKEN Beverages values, and leadership behaviours across the organisation

Budget responsibilities and global reporting:

• Manage the budget for the portfolio
• Manage communication agency and other supporting external resource budgets
• Deliver synergies for HEINEKEN Beverages
• Contribute to HEINEKEN Beverages cost-conscious mindset and cost saving initiatives

People Management role:

• Manage four (4) direct reports:
• Employee Communications Lead
• Communications Channel Manager
• Corporate Brand Manager
• Corporate events Specialist

Education & Experience:

• A postgraduate degree in Journalism/ Strategic Communications / Public Relations / Social Sciences or equivalent
• Minimum 8-10 yrs. experience in Middle or Senior Management role in strategic communications
• Bachelor’s degree in journalism, strategic communications, or equivalent
• Experience working in a high-volume, fast-paced environment, with multiple stakeholders
• Content creation for internal communication platforms- websites, workplace etc.
• Excellent skills in writing and editing of copy; articles; press-releases; social media feeds; etc.
• Ability to communicating complex information in writing and verbally
• Agency management

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Key Responsibilities:

• Be a business partner for the Supply Chain Service departments in the Supply Chain business unit by collating financial data and ensure integrity of financial data. Identify risks, act on or recommend business decisions and actions for the relevant areas to assist and enable fact-based decision making.
• Prepare and critically analyses consolidation monthly results and deliver timely consolidation management reports for Supply Chain which include commentaries, KPI’s, graphs, internal/external insights and/or benchmarks. 
• Ensure reliability & integrity of accounting records (accounts and cost centres) and financial information (P&L and balance sheet) through regular controls and financial awareness of functions.
• Support the business with inter-company related transactions (i.e. cross charges).
• For the Supply Chain Service Departments: Review the budget guidelines and framework. Capture, consolidate, evaluate, and report final budget to management for approval. Review and enforce recommended remedial and preventative action for overspent risks. Review and approve forecasting.
• Ensure the development of the support services financial skills.
• Manage the CAPEX workflow process for Supply Chain. This includes system workflows, review CAPEX requests, training, and reporting.
• Manage the bi-annual stock takes to ensure independent coverage plan. This includes liaising with site management, external auditors, PC&I and finance staff.
• Involved in stock management and assist with stock takes, identification of slow moving and obsolete stock. Escalate to management team any stock risks.
• Assist with the reviewing of the Excise accounts for the VMS warehouses and perform the monthly liability reconciliation.
• Assist with the reviewing of the Customs deferment account entries and schedule the payments on the e-filing platform. Reconcile the liability accounts.
• Perform monthly audits to ensure adherence to internal control principles and assist in Excise & Customs compliance verification as and when required.
• Ensure that all other Excise accounts (SVM, VMP & OS) are done correctly and on time.
• Analyse and report monthly stock days for blended spirit products.
• Review relevant Supply Chain ICC's monthly, identify mitigating controls and corrective actions and provide feedback to management and obtain sign off.
• Ensure ICC training is provided and Business system tools [Barnowl and Tableau] are used across the Supply Chain and internal business partners.
• Ensure business information systems up to date and relevant to business needs [BIP, EDI platform, e-filing, CAPEX workflow app].
• Review and implement standardised document control governance. Identify and action systems improvements i.e., reporting automation system developments, Workflow implementations & corporate structure alignment.
• Support with special projects
• Manage relationships with business partners
• Engage in CoE meetings

Education & Experience:

• BCom Accounting or equivalent qualification completed. 
• CIMA/ BCom Accounting honours or busy completing professional accounting qualification will be an added advantage.
• Minimum of 3 years relevant experience in Management Accounting and/or Controlling, ideally in Supply Chain. FMCG experience advantageous.
• Knowledge and previous working experience with CAPEX, excise and customs will be an added advantage.
• Intellectual curiosity and ability to search out facts without prior process/guidance.
• Passion for delivering result, take ownership and translating insights into concise practical plans.
• Strong interpersonal/communication/influencing skills to challenge and win support and drive decision making.
• Excellent team player with strong oral and written communication skills.
• High level of cross functional cooperation: effectively partnering with various teams.
• Ability to work independently and under pressure.
• Drive for improvements and changes.
• Sound knowledge of MS office and SAP with specific importance to manufacturing.
• Ability to prepare simple/medium complexity business cases and models.

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Key Responsibilitues include: 

• Work with business stakeholders to understand data requirements and design data solutions that meet their needs.
• Gather, process, and analyze large and complex datasets using SQL, Python, R, or other tools.
• Create reports, dashboards, and visualizations that effectively communicate insights to stakeholders.
• Develop and maintain data models and schemas that support efficient querying and analysis.
• Ensure data quality and accuracy by conducting data validation, cleansing, and enrichment processes.
• Collaborate with other teams to integrate data analysis solutions with other systems and applications.
• Participate in strategic planning and decision-making related to data analysis and data management.
• Keep up to date with the latest technologies and trends in data analysis and share knowledge with the team.
• Conduct data mining and exploratory data analysis to identify patterns and relationships in the data.
• Provide insights and recommendations to the Data Engineering teams based on their analysis of the data as input to their development and maintenance of data solutions.

Experience

• Bachelor’s degree in computer science, Statistics, Engineering, Mathematics, or a related field
• Minimum of 3-5 years of experience in data analysis or a related field. Experience in the FMCG industry.
• Proficient in SQL and data querying.
• Experience with data analysis tools and languages such as Python, Databricks, R, or SAS. Familiarity with BI reporting tools such as Power BI, Tableau, or SAP BIP is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
•  Ability to work independently and as part of a team.
• Experience with Agile and Scrum methodologies

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KEY RESULT AREAS

• Support the development of Space Management principles aligned to business priorities and brand strategies.
• Supporting development of Shopper Insights by Category and Customer to feed CatMan process.
• Support in space planning discussions with Retailers.  Prepare assortments and develop data driven planograms in line with business priorities.
• Ensure a fair and objective view is presented in the planograms that will drive category growth
• Ensure that any shopper research is taken into account when presenting and developing the planograms to ensure shopper satisfaction and ease to shop.
• Ensure that the sales force are kept informed on all planograms. Key Account signed off and generics are communicated timeously with the sales force.  Assortment and planograms need to be updated at least twice a year or when new products are launched.
• Design generic planograms by region for accounts not involved with category management & ensure that these are in line with our strategy, both brand & share of shelf.
• Demonstrates proficiency with data analysis - brand shares, range assortment, space allocation
• Evaluate progress on planogram projects to ensure the objective of growing the category is being reached.
• Analysis of epos data by Category / brand / region / Key account to monitor performance & identify opportunities in line with company & customer strategies.
• Deliver monthly Space reports by account highlighting areas of progress. Work with the Key Account managers to assist in developing a plan to close the gaps
• Store share report to be send to the sales reps to assist in driving share of shelf and therefore enabling us to reaching our SOS objectives in all categories.
• Manage all products, store data and image databases in space planning tool
• Conduct regular store visits, spending time with sales reps in the field.
• Support with the training of sales reps and 3rd party merchandisers on category flows and category knowledge to assist in securing the correct space and share of shelf in store.

EDUCATIONAL QUALIFICATIONS

• A Degree in Marketing, Business Management or related field.
• Certification in space planning is advantageous.  (Knowledge of Dot Activ or JDA program)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• Minimum 3+ years’ experience within a similar role/ FMCG environment.
• Proven capability in trade marketing, sales, and customer management.
• Ability to lead innovation by challenging conventional ways of working and thinking in all aspects of the business.
• Excellent verbal and written communication skills.
• Strong analytical skills and the ability to interrogate data.
• Project management skills.
• Possess commercial fluency and acumen with an ability to apply commercial principles across the whole value chain and take ownership around course corrective mechanisms.
• Excellent skills in excel is essential
• Presentation skills
• Trade relationships, providing objective expertise for key customers

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Key Performance Areas would include, but are not limited to:

• Operate continuous grain distillation column and vacuum still on a 12 hour shift basis
• Continuously monitor and manage distillation processes
• Organoleptic evaluation of distillate on a continuous basis to ensure quality product
• Ensure strict loss control on all distillation processes
• Effluent control after hours including monitoring and operating a UASB reactor
• Clean, repair and do maintenance on stills and equipment in the stillhouse
• Ensure accurate record keeping of required documentation
• Ensure compliance with OHSAct standards
• Drawing and testing of production tank samples
• Effective record keeping
• Actively participate in TPM team activities
• Actively participate in effective problem solving

The successful candidate must have the following qualification, skills and experience:

• A minimum of 2 years relevant experience in a distillation environment or general Cellar experience will be highly advantageous
• Grade 12 with mathematics & science or equivalent
• A relevant tertiary level qualification will be highly advantageous
• Computer literacy with a demonstrable knowledge across the MS Office suite
• Excellent attention to detail and problem solving ability
• Ability to work effectively under pressure and without supervision
• Willingness to work irregular hours on a shift basis (weekends and public holidays included)
• Willingness to work overtime when required
• Must have own, or access to, reliable transport
• Punctuality and attendance reliability essential

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Key Performance Areas would include, but are not limited to:

• Effective repairing of used and leaking barrels
• Ensure repaired barrel quality standards are met
• Inspect maturation stores for leaking barrels
• Prepare wood for reparation of new barrels
• Oversee the up-skilling and development of the Trainee Coopers
• Ensure Trainee Cooper readiness for competency assessment
• Maintain tools and machinery
• Perform ad hoc duties as and when required
• Stand-in for Cooperage Controller when required
• Perform relevant admin duties as required
• Must be able to manage the movement of barrels between sites
• Accurately and timeously record daily production
• Ensure stocktakes are done when required and according to procedure

The successful candidate must have the following experience/skills:

• Matric or equivalent qualification
• A minimum of 8 years’ experience as a Cooper
• Ability to train and develop people
• Excellent communication and interpersonal skills
• Ability to plan and organise effectively
• Ability to cope with the physical demands of the Cooperage activities
• Punctuality and attendance reliability
• Willingness to work irregular hours and overtime when required
• Must have a valid code EB (Code 08) Drivers’ license

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KEY RESULT AREAS

• Develop an On Premise pathway within the area
• Work with the Regional On Trade KAM to identify and contract key customers and activations.
• Develop a territory plan.
• Identify new opportunities for sales growth
• Feedback on consumer and customer insights to improve consumer experience, customer investment and brand relevance, including innovation and digital integration
• Act as an ambassador and specialist for all brands
• Able to convince consumers and customers of product choices in favour of HEINEKEN Beverages total portfolio
• Negotiate mutually beneficial contracts with targeted customers to ensure HEINEKEN Beverages brands are top of mind and recommended to consumers
• Develop and manage sound and credible customer relationships
• Achieve sales market share and volume for HEINEKEN Beverages brands
• Implement promotions according to the National Trade Marketing, brand guardrails and regional plan
• Ensure channel specific PICOS is effectively executed and entrenched in with customers
• Ensure BTL merchandising, both bespoke and catalogue is executed within pathways / hotspots and guidelines
• Create memorable brand experiences
• Manage A2QVP2 for area and ensure product quality standards (perfect serve always)
• Manage sales administration
• Manage weekend and flexible working times
• Handle customer and consumer queries and complaints effectively and timely
• Achieve targeted customer NPS scores

EDUCATIONAL QUALIFICATIONS

• Relevant Commerical Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant commercial experience
• Experience in On Trade is an advantage
•  A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation 
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth 
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

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Admin Support:

• Monitor on going progress against regional activity plans, gather feedback from sales teams.    
• Administer and track trading term contracts.
• Assisting with Stock on Hand issues. 
• Distribution of internal and external communication. 
• Assist with Management Presentation compilation. 
• Manage and replenish office supplies and consumables.
• Manage general Sales Consultant information and queries.
• Reconciliation of regional reports.
• Arrange and manage all Sales Team gatherings i.e. quarterly cycle briefing events, management meetings, monthly meetings etc.
• Booking of travel and accommodation for trade visits, meetings, etc.
• Management of budget (operational costs, campaigns, etc)
• Maintain and update CMD process.
• Assist with allocation of sales orders.
• Manage and order promotional liquor.
• Loading of deals.
• Processing and tracking of vendor payments.
• Assist with ordering, splitting, and tracking of merchandising materials.

Asset Management: 

• Manage ordering, delivery, and incidents of new / replacement mobile devices (Laptops, cell phones and tablets).
• Assist with new vehicle ordering and old vehicle collections.
• Manage vehicle amendments.
• Process and follow-up on glass claims and accidents/incidents.
• Following up with dealers
• Tracking of license discs and fuel cards
• Manage fleet cost centre.
• Manage inspection procedures.
• Assisting with cold space issues/upliftments, etc.
• Responsible for verification tracking.
• Handling database issues

Job Requirements

• 3-5 years’ experience office admin / secretarial field 
• Grade 12
• Tertiary qualification (Diploma) in Office Administration/Sales/ Management Assistant
• Experienced with SAP and expert in Microsoft Office especially Excel.
• Experience with project management / coordination of multi-disciplines and across functions.

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Key Responsibilities  

• Oversee the sales, promotions, and campaigns of sales activities with the assigned area of responsibility.
• Make data-informed decisions to develop trade plan, drive performance and inform resource allocation.
• Ensure products/ brands are available widely in assigned sales area.
• Optimize resources to achieve sales targets.
• Develop, monitor, and manage quarterly Sales Plan.
• Analyze and identify growth opportunities with measurement and tracking for reporting purposes.
• Monitor Sales Consultant adherence to Call strike rate.
• Develop strong customer relations through frequent communication, professional, courteous, and ethicalinterpersonal interactions.
• Identify emerging markets to find new sales opportunities.
• Procure market intelligence and develop appropriate action plans when necessary.
• Monitor Accessibility, Availability and Affordability compliance vs noncompliance.
• Share and implement new and innovative ideas to improve sales and the effectiveness of the sales teams.
• Coach the Sales Consultants on Sales best practice.
• Prepare sales budgets, projections and approve expenditure.
• Track, analyze and report on sales statistics based in key quantitative metrics.
• Conduct in-trade audits, measuring the team’s impact in the trade.
• Enable teams to gain market share growth.
• Conduct on the job training and Coaching.
• Plan and direct the hiring and training of new Sales Representatives.
• Institute discipline when required.
• Follow the organization’s policies and procedures and identify opportunities for continuous improvement.

Job Requirements  

• A Tertiary qualification in Sales, Marketing, or a related field is preferred.
• 3+ years sales experience in a management or supervisory role.
• Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable.
• The ability to identify and define problems and make balanced and sound decisions.
• Proven track record of meeting or exceeding sales targets
• Strong numerical and business acumen experience
• High levels of energy, persistence, drive as well as a sense of urgency

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Key Performance Areas would include, but are not limited to:

• General Cellar activities
• Physical loading and offloading of bulk spirits on site
• Physical blending of all overproof spirits
• Sample drawing of products
• Transfer of spirits and blended products
• Transfer of bulk components for blending
• Dispatch of overproof spirits to bottling sites
• Actively participate in monthly stock take
• Preparing of samples for testing and/ or organoleptic assessment
• Execution of daily tasks and activities to achieve departmental targets
• Compliance with the OHS Act standards
• Effective recordkeeping
• Taking up of tanks
• Maintain cellar hygiene standards
• Drawing and testing of production tank samples
• Apply strict and accurate loss control
• Actively participate in all TPM activities
• Actively participate in effective problem solving

The successful candidate must have the following qualifications, experience/skills and attributes:

• Minimum Grade 12 or equivalent
• Working experience in a Cellar environment will be advantageous
• Physically healthy and strong to cope with the physical demands of the position as well as the ability to work at heights
• Ability to work effectively under pressure with minimal supervision
• Knowledge of safety procedures and housekeeping standards
• Willing and able to work extended hours (overtime) when required
• Punctuality and attendance reliability

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Key Roles and Responsibilities 

• Optimise technical design of the Product Recommender (PR) platform, in consultation with the Lead Data Scientist
• Take ownership of daily operation of the PR platform
• Work with the Product Owner, Lead Data Scientist and other technical team members to translate product requirements into technical tasks
• Assist Product Owner with Sprint planning and prioritisation
• Coordinate technical team in line with Sprint goals
• Oversee the creation of technical documentation
• Review Pull Requests to ensure technical excellence
• Review Sprint tasks to ensure best-practices (proper descriptions, acceptance criteria, etc.)

Qualifications and Experience:

• Advanced degree in computer science, statistics or related STEM field.
• At least 7 years ML engineering (or engineering support for data science) experience in an industrial / commercial setting.
• Deep knowledge of ML algorithms and DS concepts.
• Deep knowledge of Python software engineering and its ML stack.
• Experience working with large data sets using PySpark and RDBMs.
• Knowledge of application architectures and design patterns.
• Proficient in development, deployment and end-to-end management of ML solutions in a cloud-hosted environment.
• Experience with the design and implementation of MLOps frameworks (CI/CD and continuous monitoring)
• Proficient in DevOps technologies like Docker and Kubernetes.
• Proficient in the use of Azure cloud services and infrastructure.
• Proficient in the use of version control systems (e.g., GIT).
• Experience working in an Agile environment.
• Ability to effectively communicate with business stakeholders to design data products that drive value.
• Professional attitude and service-oriented.
• Fluent in English