Department Head (Centurion) at AVBOB South Africa

Description

• We are seeking a skilled and experienced individual to oversee the operations in the Commission Department, to lead and guide the team in ensuring the effective functioning of the department. 
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities:

• Supervise and guide subordinates to ensure efficient operation of the Commission Department.
• Maintain and update policy and procedures manuals.
• Approve and facilitate commission payments, ensuring calculations and releases are accurate.
• Oversee commission runs, ensuring that payments to Financial Advisors and Brokers are processed on time.
• Investigate system improvements, implement changes, and customize templates as needed.
• Handle complex broker and representative queries, investigating and resolving complaints.
• Manage departmental budgets, ensuring commission calculations and operational reports align.
• Conduct performance appraisals and provide necessary training to staff.
• Monitor daily, weekly, and monthly tasks to ensure completion and efficiency

Requirements

• Matric qualification.
• 6 years of relevant experience in a similar role.
• At least 3 years of supervisory experience.
• At least 3 years of experience in the insurance industry.
• Strong computer literacy and proficiency in relevant software tools.
• Advanced Excel skills to manage and analyse complex data effectively.
• Excellent planning and organizational skills.
• Strong conflict management abilities.
• Outstanding written and verbal communication skills