Departmental Assistant ICT Operations Department at FSCA South Africa

Key Performance Areas:

Render secretarial and administrative support to the Department.
Take minutes of meetings as and when required.
Maintain files and records using effective filing systems.
Monitor office supplies inventory and place orders as required.
Follow office workflow procedures to ensure maximum efficiency.
Perform all additional functions ordinarily required of a secretary, including but not limited to the preparation of forms and other standard documents for submission to committees.
Perform general office administrative functions required for the effective operation of the ICT Division and assist with ICT Helpdesk support and customer-related queries.
Advise users on the correct processes to follow when requesting ICT services (e.g. SLAs).
Follow up on project-related matters with stakeholders and track progress on action items discussed in meetings.
Draft and/or review memoranda.
Capture budget items, create requisitions, and manage invoices.
Follow up on document reviews to ensure timeous finalization.
Liaise with the Problem Manager and Operations Manager regarding system disruption notifications and communications to VIPs (e.g. EO’s Office) and other major business-impacting incidents.
Support other teams with various administrative tasks when required (e.g. redirecting calls, disseminating correspondence, scheduling meetings, etc.).
 

Requirements

• A National Diploma in Business Administration or a related degree, with at least two (2) years’ relevant full-time experience as an Office Administrator in an IT environment. The candidate must be proficient in the use of the Microsoft Office Suite (Word, Excel, Access and PowerPoint) and other modern, commonly used office software applications.
• The candidate must have experience working in a team environment and collaborating with colleagues to develop solutions to complex business problems. The ability to manage multiple tasks simultaneously is essential. A basic understanding of budget administration and the creation of requisitions is required. A basic understanding of the ICT function will be an added advantage.

Closing Date: 24 March 2026