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  • Posted: Feb 28, 2024
    Deadline: Mar 11, 2024
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    The Office of Health Standards Compliance (OHSC) is an independent body established in terms of the National Health Amendment Act of 2013 to ensure that both public and private health establishments in South Africa comply with the required health standards.
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    Deputy Director: Complaints Centre (Ref #: OHSC 1/2024)

    Requirements:

    • A three-year bachelor’s degree or three-year Diploma/National Diploma in Health Sciences Field. Current registration with the relevant professional body/Council.
    • Proficiency in English and more than two African languages.
    • A certificate in Quality Assurance.
    • Customer Service or Call Centre experience will be an added advantage.
    • At least five (5) years’ experience in direct patient care of which three years must have been at junior management or equivalent level.
    • Excellent communication and conflict handling skills.
    • Willingness to work outside of normal working hours. Computer and report writing skills.
    • Valid driver’s licence.

    Duties:

    • Manage Complaints Centre and its key performance areas.
    • Manage registration and processing of complaints and enquiries within the Office of the Health Ombud (OHO) legislative framework and strategy.
    • Manage resolution of health care complaints.
    • Oversee and maintain the complaints database.
    • Compile and timeously submit weekly and monthly performance reports.
    • Acceptance of delegation for ensuring effective and efficient Complaints Management Operations

    Method of Application

    Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808

    Application:

    • A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts.
    • Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001.
    • Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: [email protected]. (kindly indicate the name of the position and the reference number in the subject line of your email).
    • All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable).
    • It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. 

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