Fresh Opportunities at Office of Health Standards Compliance (OHSC)

Requirements:

• A three-year bachelor’s degree or three-year Diploma/National Diploma in Health Sciences Field. Current registration with the relevant professional body/Council.
• Proficiency in English and more than two African languages.
• A certificate in Quality Assurance.
• Customer Service or Call Centre experience will be an added advantage.
• At least five (5) years’ experience in direct patient care of which three years must have been at junior management or equivalent level.
• Excellent communication and conflict handling skills.
• Willingness to work outside of normal working hours. Computer and report writing skills.
• Valid driver’s licence.

Duties:

• Manage Complaints Centre and its key performance areas.
• Manage registration and processing of complaints and enquiries within the Office of the Health Ombud (OHO) legislative framework and strategy.
• Manage resolution of health care complaints.
• Oversee and maintain the complaints database.
• Compile and timeously submit weekly and monthly performance reports.
• Acceptance of delegation for ensuring effective and efficient Complaints Management Operations

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Requirements:

• A bachelor’s degree or national diploma in Business Administration, Secretarial Support, Office Administration / Management, or related field. Additional qualifications in related secretarial support or office administration will be an added advantage. 
• A minimum of 8 years’ experience in the role of office administration/executive assistant of which 4 years must have been as an Executive Assistant or Equivalent position to an Executive Manager. 
• Ability and experience with administration of research, literature search and submission of articles to scientific journals. Proficiency in more than one African language.
•  Experience in the health or social services sector or a regulatory environment will be an added advantage. Excellent organizational, communication and interpersonal skills. 
• Advanced computer skills in MS Office packages. Willingness to travel and work outside working hours. 
• A valid driver’s licence.

Duties:

• Duties: Ensure the efficient administration of the Ombud’s diary and provision of meeting support. 
• Ensure effective facilitation of Ombud relations and communications. 
• Ensure the efficient administration of Ombud telephonic and written communications. 
• Assist Ombud with research and submissions of manuscripts for scientific publication. 
• Ensure the efficient production and administration of Ombud’s business documents. Manage Ombud’s Office image and resources. Administer the Ombud expenditure records and reports. 
• Support the Ombud in the management and reporting of staff performance and work productivity.

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Requirements:

• A bachelor’s degree in Nursing, Medicine or related field to patient care or Legal (LLB or BProc) fields. Current registration with the relevant professional health council/body. 
• A minimum of 5 years’ experience in the health care field in a health facility, Chapter 9 institution or health-related Regulatory institution of which 3 years must have been at a junior management level. Proficiency in more than one official language is required. 
• A valid driver’s licence. A postgraduate qualification in a medical field, law or health care quality assurance would be an advantage. 
• Experience in complaints investigations, case management or medico-legal investigations in a health environment would be an added advantage. 
• Excellent problem-solving, decision making, communication (written and verbal) and conflict resolution skills. E
• xcellent report writing and complaints handing skills. Willingness to work outside the normal working hours and under pressure.

Duties: 

• Support the complaints investigation framework and strategy. 
• Quality assurance and early resolution of complaints. Confirm and plan health care investigations. 
• Conduct investigations into high and extreme risk rated health care complaints. 
• Produce and submit investigation reports. Finalise and Close out investigations.

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Requirements:

• A three-year bachelor’s degree or three-year Diploma / National Diploma in the Health Sciences field. 
• Current registration with relevant professional body / council. A minimum of a (3) years’ experience in direct patient care. 
• Knowledge of customer service, healthcare statutes and health standards. 
• Good communication skills (written and verbal). Planning and organizational skills. Computer and report writing skills. 
• A valid driver’s licence. A post-graduate qualification in Healthcare or Quality Assurance will serve as an added advantage. 
• Experience in managing healthcare quality or services will serve as an added advantage.

Duties:

• Support the complaints screening framework and strategy. 
• Coordinate and administer the review of complaint registration, resolutions, and transfers. 
• Manage the screening of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints.
• Collaborate with other OHSC units and external stakeholders in the management of complaints.

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Requirements

• A minimum of three-year bachelor’s degree/ minimum of three year diploma/National Diploma in Health Sciences. 
• At least two (2) years’ experience in direct patient care or working in a health-related environment. 
• Current registration with a regulatory body e.g HPCSA and SANC. 
• A valid driver’s licence. 
• Excellent communication, maintenance of confidentiality and conflict handling skills are necessary. 
• Must also have initiative as well as problem solving and computer skills. Willingness to work outside of normal working hours. 
• Experience in complaints management in a health-related environment or health regulatory environment as well as proficiency in more than two official languages would be added advantages.
• A certificate in Customer Services, Call Centre Agency or related field would be a further advantage.

Duties:

• Receive and register all complaints, alerts, compliments or enquiries in the relevant system provided. 
• Address healthcare complaints and enquiries. 
• Administer healthcare complaints. 
• Maintain the complaints database.

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Requirements:

• A bachelor’s degree or National Diploma in Public Management/Administration or related field. 
• At least three years’ experience in rendering of administrative duties which must include document management and organising of meetings events. 
• Experience in customer service will be an added advantage. 
• Excellent computer skills in MS Office software. Ability to work under pressure, client orientation and customer focus. 
• Good communication (Verbal and Written), time management, interpersonal relations, planning and organisational skills. 
• A valid driver’s licence will be an added advantage.

Duties:

• Provide administrative support to the Director. Co-ordinate and assist with the management of financial and human resources of the office. 
• Provide support during the audit process.
• Assist in the administration of projects, programmes, complaints database and branch events. Establish and maintain filling and document retrieval system for the unit. 
• Provide general administrative services for the unit. Responsible for the document’s registration and management of assets, within the Complaints centre. 
• Generate and follow-up on internal and external correspondence including management of information from the Complaints Assessment and Call Centre units.