Administration Officer: Complaints Centre and Assessment (Ref #: OHSC 6/2024) at Office of Health Standards Compliance (OHSC)

Requirements:

• A bachelor’s degree or National Diploma in Public Management/Administration or related field. 
• At least three years’ experience in rendering of administrative duties which must include document management and organising of meetings events. 
• Experience in customer service will be an added advantage. 
• Excellent computer skills in MS Office software. Ability to work under pressure, client orientation and customer focus. 
• Good communication (Verbal and Written), time management, interpersonal relations, planning and organisational skills. 
• A valid driver’s licence will be an added advantage.

Duties:

• Provide administrative support to the Director. Co-ordinate and assist with the management of financial and human resources of the office. 
• Provide support during the audit process.
• Assist in the administration of projects, programmes, complaints database and branch events. Establish and maintain filling and document retrieval system for the unit. 
• Provide general administrative services for the unit. Responsible for the document’s registration and management of assets, within the Complaints centre. 
• Generate and follow-up on internal and external correspondence including management of information from the Complaints Assessment and Call Centre units.