Investigator: Health Care Cases (5 Posts) (Ref #: OHSC 3/2024) at Office of Health Standards Compliance (OHSC)

Requirements:

• A bachelor’s degree in Nursing, Medicine or related field to patient care or Legal (LLB or BProc) fields. Current registration with the relevant professional health council/body. 
• A minimum of 5 years’ experience in the health care field in a health facility, Chapter 9 institution or health-related Regulatory institution of which 3 years must have been at a junior management level. Proficiency in more than one official language is required. 
• A valid driver’s licence. A postgraduate qualification in a medical field, law or health care quality assurance would be an advantage. 
• Experience in complaints investigations, case management or medico-legal investigations in a health environment would be an added advantage. 
• Excellent problem-solving, decision making, communication (written and verbal) and conflict resolution skills. E
• xcellent report writing and complaints handing skills. Willingness to work outside the normal working hours and under pressure.

Duties: 

• Support the complaints investigation framework and strategy. 
• Quality assurance and early resolution of complaints. Confirm and plan health care investigations. 
• Conduct investigations into high and extreme risk rated health care complaints. 
• Produce and submit investigation reports. Finalise and Close out investigations.