Deputy Director: Information Communication Technology and Analytics at Department of Higher Education and Training

REQUIREMENTS :

• An appropriate bachelor’s degree / advanced diploma (NQF level 7) in Information Technology, Computer Science, Information Systems, Informatics or a related field and certified in Veeam Certified Engineer (VMCE) or VMware Certified Professional (VCP).
• A postgraduate qualification and certifications such as ITIL, COBIT, PMP, CISM or CISSP, CompTIA Security+ (for security-focused environments and knowledge of virtualization (VMware Hyper-V) and Microsoft D365 will be an added advantage. A minimum of five (5) years’ relevant experience in ICT, of which at least three (3) years must have been at a junior management level. 

DUTIES :

• Infrastructure Management: Deploy, patch, and monitor physical and virtual servers, storage networks (SAN/NAS), and cloud environments (Azure). Oversee and manage backup jobs and schedules, restore process (VM, files and databases) and resolution of high medium operational incidents. Implementation of all backup services and solutions relating to the Backup infrastructure and Directory services. Design procedures and standards for Directory integrated systems, Servers and related services and monitor implementation thereof. Manage Mimecast platform administration of secure email gateway, email continuity and targeted thread projection.
• Incident Response: Troubleshoot system bottlenecks, hardware failures, and software issues, providing 2nd and 3rd-line technical support. Monitor availability of the backup infrastructure full, incremental, differential backups, replication and failover. Implementation of Server and Services Toolsets & Dashboards. Performing DR drills and recovery tests. Performing DR drills and recovery tests.
• Publish/ distribute server software/ hardware upgrade. Vendor Management & Procurement: Assist with budgeting, contract negotiations, and evaluating third-party IT service providers. Coordinate incident response and risk-mitigation actions. Manage ICT vendors and Service Level Agreements; review performance against SLAs and PFMA-compliant procurement. Manage the budget, expenditure and human resources of the sub-directorate. Compile inputs into ICT governance committee, EXCO, Board and Audit & Risk Committee reports. Support internal and external audits (AGSA, Internal Audit) on ICT controls.