Deputy Manager - Operations - Airline Campaign - Graveyard Shift at WNS Global Services SA

Job Description

• Finance and Administration, and Information Technology (IT) to ensure success
• Analyze operational practices and implement changes to enhance service operations and profitability for effectiveness and efficiency
• Conduct regular staff meetings to discuss the account’s status and progress keeping the management team abreast with the latest developments
• Collaborate with Training and Quality department to establish excellence in product knowledge and maintain if not achieve exceptional customer service
• Work with the HR department to recruit quality agents, retain employee talent, and maintain smooth interpersonal relationships
• Create a culture of compliance, work ethics, and integrity within the program by being a role model to all employees
• Perform other duties and responsibilities that may be assigned from time to time
• Envision the program’s future and implement plans, strategies and policies to guide and direct employees to achieve it
• Supervise and coordinate the program’s operations and make sure employees have the resources needed to do their jobs
• Establishing organizational compliance and control standards to ensure company staff follow ethical business practices
• Building the program and company image through effective and progressive interaction with clients and other departments
• Establish and maintain operational performance metrics based on identified service level agreements

Qualifications

• Minimum requirement of at least 3 years with relevant experience as an Assistant Manager
• Minimum requirement of at least 1 year with relevant experience as a Deputy Manager Travel Experience