Deputy Nursing Manager at Netcare

ROLE SUMMARY

• The Deputy Nursing Manager is responsible for coordinating improved cost-effective quality nursing care by ensuring compliance to professional and ethical practice.  
• The incumbent is also responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will further be accountable for coordinating capacity building, mentoring, training and providing leadership in Clinical Governance.

KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management

• Effective management of the Nursing budget to achieve targets set in BSC
• Driving compliance as per standard acuity of all departments
• Supporting managers with analysis of Cost Centre Reports including consumables and stationery, Nursing Efficiency Reports e,g WRPT,TRPT, ED Reports to ensure cost effective care.
• Encourage optimal stock management and achievement of set targets such as MOBIT and MOBILL
• Understanding of the financial fundamentals of the organisation
• Assist the managers to ensure CAPEX process are followed
• Encourage Managers to ensure safekeeping/correct management of equipment
• Identify areas to improve operational efficiencies to ensure sustainability.

DISRUPTIVE INNOVATION

Governance and quality management

• Ensure implementation and compliance with CareOn.
• Evaluate nursing quality indicators and clinical outcomes
• Supporting unit managers to ensure compliance based on expectation as per SANC, OHSC, Department of Health, Netcare Education Validation
• Identify quality improvement opportunities and ensure appropriate strategy and quality improvement initiatives are developed and measured.
• Drive implementation of group quality initiatives as per BSC

Risk management

• Support unit managers with Investigation of all negative and moderate to severe incidents/Sentinel events and ensure timeous report appropriate capturing on IMS & SharePoint.
• Follow up on close out of all incidents/Sentinel event, effectiveness of corrective actions/Safe practice must be monitored
• Identify areas of non-compliance through clinical audit / risk assessment
• Ensure implementation of quality initiatives to manage risk in Netcare
• Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents / incidents to Nursing Services Manager / Safety Representatives
• Monitor compliance regarding infection control principles based on Best Care Always principles and relevant infection control Polices & Procedures
• Ensure compliance with the medication administration and storage policy of Netcare.
• Facilitate and manage Morbidity and Mortality meeting in each discipline

Customer Centricity

• Supporting the Unit Manager in Maintaining customer intimacy through building relationships with doctors, nursing staff, multi-disciplinary team and building patient loyalty
• Support the unit manager with patient satisfaction survey analysis and implementation of intervention to enhance patient satisfaction
• Support the unit manager to ensure timeous resolution of complaints
• Implement remedial action and assess for effectiveness
• Support the unit manager with Identification of trends
• Encourage pro-active approach to ensure customer satisfaction

Patient care

• Ensure hospital is providing safe, cost-effective quality patient care in line with Clinical Governance and evidence-based practice.
• Evaluate the patient’s journey through patient experience and stakeholder input.

TRANSFORMATION OF OUR SOCIETY
Transformation targets

• Ensure achievement of transformation goals as set out by the Transformation Committee

Teamwork

• Actively participate as a member of a team to achieve goals.
• Encourage unit managers active involvement in special events / drives to achieve goals

People management

• Support the unit manager with accurate updating WEST/staffing model such as theatre/ED, as well as required recruitment process.
• Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
• Facilitate effective change and conflict management
• Ensure professional conduct and appearance of staff
• Supporting the unit manager with human resources related matters such as disciplinary and grievance procedures and performance management

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of current research in the applicable discipline

ORGANIC GROWTH AND INTEGRATION

• Strategic business alignment
• Coordinate the nursing activities with all hospital departments to provide alignment to the strategy and goals of the organisation

SKILLS PROFILE

Education

• A grade 12 or equivalent NQF level 4 qualification.
• Nursing Diploma & B Cur Nursing Edu Admin and Management or PG Dip Health Services Management
• A post graduate clinical qualification Operating Room Science
• Registration with the South African Nursing Council as Registered Nurse

Work experience

• 4 years’ experience in a private hospital setting in a management role.
• Strong leadership and interpersonal skills
• An intermediate level of computer proficiency