Desk-Based Account Manager: SMB at Core Group

Job Description

• The Desk Based Account Manager is responsible for seeking, establishing and maintaining strong, long-term relationships with new and existing SMB customers and for positioning iStore Business as the Apple partner of choice and ultimately drive Revenue and Device Growth for iStore Business.

Minimum qualifications and key competencies

• Matric
• Relevant Tertiary Education or Relevant work experience
• Good industry and product knowledge 
• Proactive and self-motivated 
• Ability to negotiate with Business Owners / C-Level Executives 
• Value Based Selling Skills 

Experience required for the role

• Min 4 years Direct Sales or account management experience in the Technology / ICT / Telecoms Industry.
• Min 2 years B2B sales experience
• Excellent solution selling, relationship, and administrative skills.
• Experience and knowledge in business-to-business. (B2B) sales including negotiating and securing B2B deals.

Key Performance Areas 

Sales: 

• Identifying and acquiring new SMB customers to understand their technology requirements, and solutions to meet their unique business goals. 
• Upsell & cross-sell to existing SMB customers via base campaigns 
• Achieve monthly & quarterly unit sales and revenue targets across MacBooks, iPads and iPhones. 
• Manage an efficient sales pipeline and ensure pipeline conversion. Lead Management: 
• Ensure efficient management of sales processes, increase lead to opportunity and opportunity to sale conversion rates and manage customer updates and feedback Account Management: 
• Managing new and existing SMB accounts, telephonically and via email, while ensuring their satisfaction with our products & services and identifying opportunities for upselling or cross-selling. 
• Providing expert advice to any existing and new SMB customers. 
• Implement own Lead generation campaigns 

Customer Relationship Management 

• Ensure regular communication and meetings with existing SMB base & potential SMB customers. 
• Nurturing and growing relationships with SMB customers, acting as a point of contact for any issues or queries, and addressing concerns promptly, fostering trust and loyalty. 

Reporting & Analytics 

• Maintaining accurate records, tracking performance metrics on existing accounts and SMB sales including but not limited to sales forecasts, pipeline, lead management reports, etc. 
• Update Salesforce timeously with lead and opportunity status 
• Monthly and Quarterly Sales Performance review presentations. 

Processes & Operational Management 

• Manage the internal processes end-to-end that are part of the delivery chain for the customer to ensure exceptional customer experience.
• Strategic Project Management 
• Work collaboratively on strategic projects to drive sales & revenue growth for SMB.