Desktop Engineer at Coronation Fund Managers

Job Description

Join our dynamic IT team based in Cape Town, as a Desktop Engineer supporting the Coronation team with all matters related to our business’ IT infrastructure. This is a great opportunity for someone who is MCSE and A+ certified with preferably five years relevant experience gained within a Financial Services company or similar. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you.

Duties and Responsibilities

• 2nd and 3rd Line IT Support
• The building, configuration, and implementation of end user devices
• Creation and deletion of users on the CFM domain
• Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
• First line support of internal development applications
• Advanced troubleshooting of problem machines/software
• Maintenance of security software
• Audio visual equipment support
• Configuration of new technologies
• Ad hoc duties as they arise
• Working hours 08h00 - 17h00 (Flexibility does apply) with possible after-hours work

Ideal Experience

• 5 years relevant experience
• Financial industry experience would be an advantage
• Active Directory and Azure AD
• Office 365 administration (license management from a product & administration perspective)
• EndPoint single sign-on management across Microsoft and 3rd party solutions.
• Familiar with Bit Locker encryption & recovery
• Vulnerability & Patch Management lifecycle (Generate report, identify vulnerable systems, UAT deploy, evaluate, Prod deploy)
• Familiar with Manage Engine endpoint central or similar solutions.
• Powershell would be advantageous
• Good understanding of Microsoft permissions and security.
• Strong troubleshooting skills, root cause analysis , documenting resolution to problems.
• Understanding of basic change control & best practice frameworks, ITIL will be advantageous.
• Remote support for users on and off network with the ability to think outside the box when critical system resources are not available.
• Crowdstrike Host Management (end points)
• Setup of new starters to the business and decommissioning upon leaving.
• Resolve inefficiencies and provide solutions from a IT support and end user technology experience perspective.
• End user application support
• Knowledge of patching regimes and upgrading software packages would be an advantage
• Manage Engine knowledge would be a plus

Ideal Qualifications

• Relevant qualification
• MCSE certified
• A+ certified

Most Important Attribute

• Willing to learn and continue your education in the IT field
• Communication skills, both written and spoken
• Active listening to properly understand and troubleshoot problems
• Systems Knowledge
• Microsoft Office Suite