Desktop Engineer at Progressive Edge

Cape Town

• Join our dynamic IT team within a Financial Services / Wealth company based in Cape Town. As a Desktop Engineer, you will support the team with all matters related to the business IT infrastructure. This is a great opportunity for someone who has already gained a few years relevant experience within a Financial Services company. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you.

Responsibilities:

• The building, configuration, and implementation of end user devices
• Creation and deletion of users on the CFM domain
• Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
• First line support of internal development applications
• Advanced troubleshooting of problem machines/software
• Maintenance of security software
• Audio visual equipment support
• Configuration of new technologies
• Ad hoc duties as they arise
• Working hours 08h00 - 17h00 (Flexibility does apply) with possible after-hours work
• Offsite standby after hours - 10 days per month

Requirements:

• Relevant qualification
• MCSE certified
• A+ certified
• 2 years relevant experience
• Financial industry experience would be an advantage
• Knowledge of patching regimes and upgrading software packages would be an advantage
• Manage Engine knowledge would be a plus
• Must have first line user support experience in a corporate environment of more than 100 users
• Exposure to financial services systems preferred

Competencies and ideal personality attributes:

• Willing to learn and continue your education in the IT field
• Communication skills, both written and spoken
• Active listening to properly understand and troubleshoot problems