Desktop Support Engineer at AFGRI Equipment

Description

This position is mainly responsible for the resolution of any end-user support-related issues including but not limited to desktop support, mobile device support, audiovisual support. This position is also responsible for providing technical coordination, advice and recommendations for all projects, services and process improvement initiatives in line with end-user functions. They will be a catalyst to drive innovation and champion user productivity solutions including online learning and unified communications with security and compliance in mind. This function implements new technology and the standardization of all systems (hardware, software and processes) in the Desktop support area.

Requirements

REQUIRED MINIMUM EDUCATION/TRAINING            

• Grade 12, with a proven track record in IT Desktop Support
• Professional international certifications: ITIL V4 Foundation, MCSE, A+ and N+
• National Diploma or Bachelor’s Degree in Information Technology or equivalent qualification will be an advantage

REQUIRED MINIMUM WORK EXPERIENCE    

• Minimum 5 year’s working experience in an IT environment
• Minimum 3 years of exposure in IT infrastructure technical support, focused in particular on IT hardware, software applications and end-user support.

KEY PERFORMANCE AREAS

• Excellent, timeous, proactive customer service in the Desktop support function, ensuring excellent technical support
• Compliance in line with Security and Governance policies
• Continuous improvement, advice, and recommendations for all service and process improvements.
• A catalyst for innovation delivery across the business

TECHNICAL KNOWLEDGE/ COMPETENCIES  

• Strong IT technical capability
• Cyber security trends, technology solutions, and overall awareness. Must demonstrate a good understanding of ISO Standards and frameworks.
• Technical knowledge and demonstrable skills in the following technologies: Microsoft, Cisco, Citrix,
• Desktop engineering skills and experience
• Generalist technical knowledge to bridge grey areas between vendors and enable guidance of vendors in meeting business requirements.

BEHAVIOURAL COMPETENCIES         

• Excellent customer service delivery focussed
• Attention to detail
• Patient, adaptable and relatable
• Passionate and committed to driving continuous improvement and stabilisation across the IT infrastructure space
• Deliverables-based driven individual
• Presentable and articulate in front of all levels of customers
• Ability to placate irate customers
• Structured logical thinking and dynamic problem solver
• Ability to take the initiative
• Strong team player.
• Challenge the norm, with a view to improving platform solutions and user experience.

Closing date: 25 October 2022