Desktop Support Engineer – IT Support job – Highly competitive salary – Cape Town, South Africa at Initiate International

• An exciting opportunity awaits a Desktop Support Engineer in Cape Town, South Africa. This is your chance to become the go-to technical expert in a fast-paced office, keeping systems running smoothly and ensuring colleagues have the tools they need to succeed.
• This role is more than troubleshooting – it’s about ownership, problem-solving, and continuously improving IT operations. You’ll be at the heart of the team, providing world-class support while implementing solutions that enhance security, efficiency, and user experience.

Your key job responsibilities as the Desktop Support Engineer in Cape Town, South Africa will include:

• Providing frontline support for Windows and Mac devices, printers, mobile devices, and AV equipment.
• Troubleshooting and resolving IT issues, from connectivity faults to software errors.
• Monitoring systems and networks to proactively detect and resolve issues.
• Managing onboarding and offboarding processes including accounts, permissions, and devices.
• Supporting business-critical applications such as Office365, Active Directory, JAMF, VMware, and SSO tools.
• Ensuring secure access management, compliance, and cyber-awareness education.
• Supporting collaboration tools, video conferencing, and meeting room technologies.
• Maintaining IT documentation and sharing knowledge across the business.
• Suggesting and implementing process improvements to enhance reliability and efficiency.

Requirements for this Desktop Support Engineer job in Cape Town, South Africa:

• Proven experience in desktop support in a commercial or fast-paced environment.
• Strong technical knowledge of Windows/Mac systems, printers, Wi-Fi, and networking hardware.
• Hands-on familiarity with AD, Office365, JAMF, SCCM, VMware, Okta, DNS/DHCP, and related tools.
• Excellent problem-solving skills with a proactive, solutions-driven mindset.
• Strong communication skills with the ability to explain technical issues simply.
• A collaborative team player who takes ownership and adapts quickly.
• Experience with Juniper or Cisco hardware will be a plus.

Closes: Oct 15, 2025