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  • Posted: Nov 10, 2020
    Deadline: Not specified
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    Sanlam Indie is on a mission to transform the industry by building financial products that actually work for you. By combining our expertise with technology, we're creating world-class products that are simple to use, easy to understand, and incredibly rewarding - allowing more ways for you to create and protect wealth.

    Read more about this company


    Desktop Support Specialist (Mac)

    The Role

    We’re on a mission to help people navigate their way to financial freedom one step at a time. The Indie team is full of creative, collaborative people who think big, execute quickly and don’t take themselves too seriously. We’re building a diverse team of curious and creative people who want to find purpose in their work. If that sounds like you, we might be just the right fit. We're looking for a desktop & IT support specialist to join our team and help manage the hardware and software our teams use every day. We work primarily in the cloud with both Mac & Windows hardware.

    Job requirements

    Role and Responsibilities

    • Provide technical assistance and support to help Indie team members debug hardware and software issues
    • Manage user access and roles for multiple cloud services including Slack, G-suite etc.
    • Manage the procurement of new hardware and software
    • Manage new employee equipment and software deployment
    • Manage hardware repairs & temporary machine loan outs
    • Advise on software or hardware upgrades and give input into budget and resource planning
    • Maintain an up to date asset & access register
    • Assist in creating training materials to help our people make the best use of the hardware and software services we use
    • Work with DevOps and SecOps to keep our machines and software running and safe
    • Maintain a ticketing system and respond to team queries in a timely manner
    • Assist with Vendor evaluations
    • Work with SecOps and compliance to ensure our people work safely and protect sensitive and private information

    Our Ideal Candidate

    • You have the ability to work on your own, sometimes spearheading a new direction with minimal guidance
    • You have strong experience with Mac OS and cloud services like G-suite, Slack and Asana
    • You are a strong verbal and written communicator and can work remotely
    • You love working in a team structure and interacting with a diverse group of people of varying skill levels
    • You love learning about and exploring new technologies and how best to use them to make work more productive and fun
    • You have experience in managing the procurement of hardware and software
    • You have strong experience in helping users solve technical queries
    • You like to put systems in place to manage your workload and make things easier for people

    Method of Application

    Interested and qualified? Go to Sanlam Indie on to apply

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