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  • Posted: Nov 10, 2020
    Deadline: Not specified
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    Sanlam Indie is on a mission to transform the industry by building financial products that actually work for you. By combining our expertise with technology, we're creating world-class products that are simple to use, easy to understand, and incredibly rewarding - allowing more ways for you to create and protect wealth.


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    Desktop Support Specialist (Mac)

    The Role

    We’re on a mission to help people navigate their way to financial freedom one step at a time. The Indie team is full of creative, collaborative people who think big, execute quickly and don’t take themselves too seriously. We’re building a diverse team of curious and creative people who want to find purpose in their work. If that sounds like you, we might be just the right fit. We're looking for a desktop & IT support specialist to join our team and help manage the hardware and software our teams use every day. We work primarily in the cloud with both Mac & Windows hardware.

    Job requirements

    Role and Responsibilities

    • Provide technical assistance and support to help Indie team members debug hardware and software issues
    • Manage user access and roles for multiple cloud services including Slack, G-suite etc.
    • Manage the procurement of new hardware and software
    • Manage new employee equipment and software deployment
    • Manage hardware repairs & temporary machine loan outs
    • Advise on software or hardware upgrades and give input into budget and resource planning
    • Maintain an up to date asset & access register
    • Assist in creating training materials to help our people make the best use of the hardware and software services we use
    • Work with DevOps and SecOps to keep our machines and software running and safe
    • Maintain a ticketing system and respond to team queries in a timely manner
    • Assist with Vendor evaluations
    • Work with SecOps and compliance to ensure our people work safely and protect sensitive and private information

    Our Ideal Candidate

    • You have the ability to work on your own, sometimes spearheading a new direction with minimal guidance
    • You have strong experience with Mac OS and cloud services like G-suite, Slack and Asana
    • You are a strong verbal and written communicator and can work remotely
    • You love working in a team structure and interacting with a diverse group of people of varying skill levels
    • You love learning about and exploring new technologies and how best to use them to make work more productive and fun
    • You have experience in managing the procurement of hardware and software
    • You have strong experience in helping users solve technical queries
    • You like to put systems in place to manage your workload and make things easier for people

    Method of Application

    Interested and qualified? Go to Sanlam Indie on indiefin.recruitee.com to apply

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