Dialler Manager at Sanlam Group

What will you do?

• This is a junior management position that reports directly to Head: Sales. The primary responsibility of this role is to monitor and manage the dialler function/capability in the call centre to ensure the dialler runs/campaigns operate at an optimal rate to maximise contact.  

Key responsibilities include:

• Set up, preparation and training of new agents to dial
• Monitor and manage dialler functioning and correct problems/errors 
• Create new campaign on platform and load leads
• Manage CLI and TruCaller apps
• Generate and submit reports
• Stakeholder management 
• Ad hoc people management 

What will make you successful in this role?

Qualification & experience:

• Grade 12 
• Previous sales management experience in a direct call centre.  
• Experience working with dialler systems and technology

Knowledge and skills: 

IT:

• MS: Office (Excel, Word, PP, Outlook)
• Ntinga/ Vici dialer (or other similar systems)
• MWS
• Share drive

Business:

• Financial services industry knowledge (basic)
• Product knowledge (MWL)~ basic
• MWL business and operating model 
• Relevant compliance regulations (i.e.: FICA, POPIA etc)
• MWL systems and processes 
• Direct sales rules, governances and technical requirements
• Coaching/training processes
• People management
• MIS and reporting

Personal attributes:

• Gaming mindset
• Problem solver 
• Action and results orientated
• Quality orientation
• Analytical and detail minded
• Relationship builder
• Good communicator 
• Planner and organiser

Qualification and Experience

• Degree or Diploma with 4 to 6 years related experience.
• Knowledge and Skills
• Systems process analysis
• Business requirements
• Business process mapping
• IT governance, compliance and quality improvements
• Technologies