Diesel Technician at Senwes

Job Description
Key Tasks and Responsibilities

Effective Diagnostics and Inspection

• Perform electronic diagnostics using Service Advisor and other specialised diagnostic tools for John Deere and other agricultural equipment.
• Conduct mechanical and visual inspections of machinery, following preventative maintenance protocols (7-step inspections).
• Identify and document potential faults, wear, or risks for early intervention.
• Recommend necessary repairs or maintenance based on inspection findings.
• Maintain detailed records of inspections for reporting and warranty purposes.

Effective Repairing and Maintenance      

• Repair issues identified during diagnostics and preventative maintenance promptly and efficiently.
• Generate and verify pick slips to ensure correct parts are selected for repairs.
• Perform warranty repairs in accordance with dealership requirements.
• Conduct field services and routine maintenance using specialised tools on all John Deere and other agricultural equipment.
• Maintain a clean and safe work area; manage spills, grease, and debris proactively.
• Return all unused spare parts to the spares department and tools to the tool room.
• Perform additional duties or special projects as assigned by Workshop Manager.
• Follow all company and dealer policies, regulations, and safety standards.
• Ensure proper handling and maintenance of company equipment.
• Monitor equipment performance post-repair and provide feedback for continuous improvement.

Customer Service

• Maintain effective communication and professional relationships with Workshop Manager, colleagues, and clients.
• Ensure high levels of customer satisfaction through timely, quality service.
• Act as a brand ambassador for John Deere and the company by demonstrating technical knowledge and professionalism.

Training

• Attend all internal and external training sessions to stay up-to-date with technical skills and product knowledge.
• Apply newly acquired knowledge in daily work and demonstrate skills learned.
• Mentor/manage Apprentices, Junior Technicians, and Artisan Assistants on-the-job.
• Identify personal skill gaps and take initiative to improve performance through
• Continuous learning.

Job Requirements

• Valid Code 8 (EB) driver’s license
• National Senior Certificate
• Trade Test Certificate (Tractor/Diesel)
• Minimum 3 years relevant mechanical experience

Key Skills:

• Customer service and interpersonal skills
• Knowledge of agri-business and mechanisation equipment
• Proficiency in John Deere Service Advisor and MS Office
• Computer literacy, networking, and time management
• Attention to detail, responsibility, and bilingual ability
• Willingness to learn company standards and procedures on-the-job