Digital Account Director at Wunderman Thompson

Position Description

To drive insightful communications strategies and creative work; being proactive on the clients business; and the activation of effective communication campaigns cost efficiently and timely delivery; oversee the activities of AM /AE’s in all areas of an account; ensuring quality creative, production & media; develop associates skills base within immediate team; build strong & enduring client-agency working relationships.

Main Areas of Responsibility

• Work as a member of the team, project managing effective communication processes by applying agreed processes and procedures
• Timeous & effective complaints management
• Develops in-depth understanding of Clients business
• Delivers against key account plan deliverables, build and maintain effective working relationships with others – client & agency to deliver effective client service
• In-depth and up-to-date knowledge of the client's business, including competitive activity, local and global industry and consumer trends
• Leads meetings & delivers presentations
• Contributes to integrated communication strategy development process – manages, participates and implements strategy
• Manages communication research process (when required)
• Manages creative development process, writes creative briefs & briefs creative, evaluates creative concepts
• Manage media planning process
• Manages implementation of production and delivery of communication activities
• Directs overall brand office admin and communication – call reports, weekly status
• Identify information, analyse, evaluate & interpret for inclusion into strategy/briefs
• Ensure cost effective service delivery & therefore build Agency revenue
• Identify proactive opportunities with future financial reward
• Manage team from basic HR perspective incl. performance management. Is responsible for team delivery
• Manages Financials ito a) presentation of key CE’s/budgets to Client b) budgets & billings d) Monthly Financial reporting
• Open to and active in sharing knowledge/intelligence
• Contribute by effecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment

Key Performance Areas:

• Account profitability and revenue targets are achieved
• Delivery against KAP
• Efficient team delivery
• Effective & insightful communication delivery
• Overall efficient Account admin
• A brand ambassador for the Agency

Experience/Qualifications Required

• Brand management or marketing communications diploma or degree or equivalent
• Minimum 7 years within Account Management/Client Services