Digital Applications Lead - JHB North at eMedia Investments

Description

• The incumbent would be required to identify, implement and maintain software solutions to optimise business operations.

Interpersonal and team relationships

• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.
• Implementing remedial actions where required.

Personal development

• Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives.

Budget Compliance

• Comply with work rules, standards and methods. Take care to minimise waste. 

Application and Collaboration

• Working as a key part of the digital team to ensure that applications are deployed efficiently within the business and in line with the organisation’s digital strategy.
• Providing technical expertise in the development of new and existing applications.
• Assessing the requirements of new workflows and determine whether these are required.
• Liaising with vendors on issues pertaining to routine and adhoc maintenance, technical support and development.
• Seeking, understanding, and translating business operational process needs into improvement specifications or new application development.
• Liaising with other members of the digital applications team to ensure that interfaces with other applications and third-party products work.
• Liaising with vendors and internal technical teams to ensure that existing applications are optimised to meet business needs.
• Collaborating with vendors and internal technical teams to implement new applications or new modules within existing applications.
• Identifying suitable new and emerging technologies, developing business cases and coordinating proof of concepts.

Project Management

• Developing and maintaining strong working relationships with internal departments and clients at all levels to understand their business drivers and requirements to deliver technical solutions.
• Delivering outputs set by the digital management team to acceptable time, quality and cost.
• Serving as project lead for business application projects and implementations
• Ensuring that all measures are taken for successful delivery.
• Assuming responsibility for project budgets and for ensuring that expenditure and resources are tracked throughout and remain within project tolerance.
• Accurately assessing when to escalate project issues to the stakeholders and digital management team.

Specialized Support

• Providing specialized technical / professional support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
• Providing and serving as support lead and provide first class support services to satisfy the needs of our customers and internal stakeholders.
• Resolving any support queries and liaising with internal teams and third parties to ensure the prompt resolution of all requests.
• Providing support outside core hours for extended support during project implementations when required and/or if by the business.

Data Integrity Control

• Obtaining, checking and refining information.
• Collating and submitting reports.
• Running data exception reports and take corrective action.
• Conducting document control spot-checks.

Testing and Deployment

• Managing change control for all business applications
• Ensuring thorough System/UAT testing is performed prior to a full and controlled release.
• Reviewing and updating test scenarios for digital platforms test scenarios.

Documentation and Training

• Ensure all project changes are fully documented and the relevant stakeholders are trained.

Developing and maintaining system documentation and procedures that include:

• Application Support Procedures
• System and Technical Configuration Documentation
• User Training for new systems

Organise regular meetings with system users to maintain a working awareness of their service operations.

Maintenance and Disaster Recovery

• Managing and developing data integrity and security standards for the systems, co-coordinating requests for access within agreed parameters.
• Managing and planning a schedule for the safe introduction of new releases/patches to meet service requirements.
• Overseeing backup and disaster recovery for digital applications.
• Ensuring and monitoring system uptime for digital applications and to escalate and resolve critical system issues.

Requirements

Qualifications

• National Senior Certificate - Essential
• Bachelor's Degree in Information Systems/Computer Science - Essential

Experience

• 8 years' experience in Digital Applications Management - Essential

Computer Literacy

• MS Office Suite - Advanced
• MySQL - Advanced
• HTML5, CSS3, JavaScript - Advanced
• Redis, Varnish and Cloudflare - Advanced
• Cloud based infrastructure - Advanced

Functional/Technical Competencies

• Problem solving skills
• Planning skills
• Organising skills
• Decision-making skills
• People Management skills
• Communication skills
• Presentation skills
• Facilitation skills
• Coping under pressure
• Conflict handling skills