Digital Content and eCommerce Coordinator at Dermalogica

Content: 

• Drive and execute content across all external and internal digital marketing channels across the business, ensuring consistency with Dermalogica's brand guidelines. 
• Create and brief content for social media, paid media, email, performance marketing, and the website. 
• Work closely with internal and external teams to ensure all briefs are clear, aligned with the brand’s vision, and optimised for performance across platforms. 

Ecommerce Content Management: 

• Maintain, update, and track customer reviews, product listings, descriptions, and images across Dermalogica’s ecommerce platforms (including 3pi and retailer.com). 
• Collaborate with product and marketing teams to ensure up-to-date and accurate product information. 
• Implement promotions, campaigns, and seasonal content updates to drive sales and engagement. 
• Work closely with PR, Brand and Social Media team to execute paid and organic strategy. 
• Oversee the UX by identifying improvements and implementing changes to optimise functionality and the customer journey.  

Digital Marketing and CRM Support: 

• Assist in managing digital content strategies and support performance media efforts. 
• Help manage CRM and loyalty programs, focusing on customer engagement and retention. 
• Leverage customer data to deliver personalised content across digital channels. 

Skills and Experience Required: 

• 3-5 years of experience in a Digital Marketing or Brand Management role. 
• Experience in Paid Media, Ecommerce, CRM, and Copy Writing. 
• Proven ability to gather, brief content across various channels like organic social, paid media, performance marketing, email, and the website. 
• Strong understanding of content creation and briefing, ensuring alignment with brand identity and strategy. 
• Experience with performance media, digital activation, and content strategy. 
• Proficient in MS Office and other digital marketing tools. 
• Background in loyalty programs is highly beneficial. 
• Results-driven with a problem-solving mindset and strong decision-making abilities. 
• Strong communication skills in English, both written and verbal. 
• Highly organised, analytical, and process-oriented with a keen eye for detail. 
• Understanding of the ecommerce environment and digital marketing best practices. 
• Team player with a collaborative spirit.