Client Liaison Officer at Mediclinic

MAIN PURPOSE OF JOB

• To serve as the key link between internal business units and the in-house creative team, managing the flow of projects from briefing to delivery. The Client Liason Officer ensures that creative outputs are well-briefed to meet business objectives and uphold the studio’s professional standards. 

KEY RESPONSIBILITY AREAS

• Coordinate and manage incoming creative requests, ensuring clear and accurate briefss
• Build and maintain strong internal and external relationships with vendors and business units to understand needs and priorities
• Maintain organised records, approvals, and project documentation in the studio system
• Support the Design Studio Manager with project tracking, reporting, and workflow improvements
• Demonstrate a proactive attitude toward improving team processes and relationships by sharing constructive feedback, supporting new initiatives, and helping to strengthen the agency’s service culture

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Certificate in Marketing  /brand management or Marketing communication  

DESIRED EDUCATION

• Certificate in Digital Marketing

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• 5 years of experience in client service or account management in a creative agency environment

DESIRED EXPERIENCE

• Experience in a deadline-driven Design Studio
• Experience in Project Management 

REQUIRED JOB SKILLS AND KNOWLEDGE

• Corporate identity, tone, style, character, and brand guidelines
• Computer software packages, including Microsoft Office Packages
• Project management principles and process
• Analytical and Reporting Skills
• Interpersonal and Communication Skills
• Attention to Detail
• Accountability & Ownership
• Collaboration & Teamwork
• Adaptability & Change Agility

Closing date: 13/01/2026