Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multi-disciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently opera...
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MAIN PURPOSE OF JOB
- To coordinate the hospital case management process and facilitate the communication process between all role players by providing accurate and timeous clinical information to minimise the financial risk for the organisation.
KEY RESPONSIBILITY AREAS
- Minimise financial risk by effectively managing patient stay
- Ensure compliance to case management procedures, contracts and legal aspects by utilising available resources and systems
- Ensure correct and timeous finalisation of cases to facilitate reimbursements from funders of claims
- Consistently and timeously communicate with Funders as contractually agreed through the relevant case management channels
- Ensure clinical coding standards are adhered to as per Level 3 coding guideline
- Lead and manage the people in the Case Management team (if applicable)
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Clinical qualification
- DESIRED EDUCATION: Registered Nurse / Professional Nurse or qualified Paramedic
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: Minimum of 3 years in a clinical role
- DESIRED EXPERIENCE: Experience in Theatre and or ICU; Medical aid background; Experience in private healthcare environment or experience as an ILS/ALS Paramedic
REQUIRED JOB SKILLS AND KNOWLEDGE
- Understanding of anatomy; physiology and medical terminology
- Funder Contracts; Medical aid requirements/narrations
- Scientific nursing principles and process
- Authorisation and motivation of Level of Care; Length of Stay; Clinical Coding, high-cost stock, Short Payments etc.
- Use of electronic systems (i.e. B2B or Funder portals) for the purposes of requesting authorisations, performing case management updates and for troubleshooting)
- Computer literacy (Microsoft Office, hospital/practice management systems)
- Relevant aspects of applicable statutory acts (e.g. Consumer Protection Act; PMB; etc.)
- Patient Administration policies and procedures (e.g. Patient Confidentiality; Visitation of external case managers; etc.)
- Daily workflow; managing deviances; clinical coding; and case management processes
- Application of clinical codes and finalisation thereof
Closing date: 19/01/2026
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MAIN PURPOSE OF JOB
- The Professional Nurse, in collaboration with a multi-professional team, delivers safe, comprehensive, and quality nursing care according to their Scope of Practice regulations. They lead and coordinate nursing teams to enable optimal patient care.
KEY RESPONSIBILITY AREAS
- Deliver quality nursing care in collaboration with a multi-professional team
- Identify, prevent, and manage risks to ensure patient safety
- Facilitate a positive client experience by creating a conducive environment
- Provide accurate and comprehensive records of all nursing interventions
- Create a learning environment that builds staff competence
- Ensure that all utilised stock and equipment are accurately charted
REQUIRED EDUCATION
ESSENTIAL EDUCATION:
- Diploma leading to registration as a General Nurse OR
- 4-year Nursing Diploma or Bachelor of Nursing
DESIRED EDUCATION:
- Postgraduate Advanced Diploma in Midwifery
- Postgraduate Diploma in Nursing (e.g. Critical Care, Emergency Care, Peri-oprative Nursing) if place in a specialist unit
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE:
DESIRED EXPERIENCE:
REQUIRED JOB SKILLS AND KNOWLEDGE
- Basic life support trained (ACLS; ATLS; PALS training for specialised wards)
- Computer literate (Microsoft Office)
- Develop/ modify a nursing care plan
- Infection prevention and control
- Nursing processes and procedures
- Nursing record keeping
- Patient assessment skills
- Pharmacology
- Relevant nursing legislation
- Risk identification
- Scientific nursing principles and process
Closing date: 19/01/2026
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MAIN PURPOSE OF JOB
- To deliver safe, comprehensive and quality nursing care according to the Scope of Practice
KEY RESPONSIBILITY AREAS
- Deliver quality nursing care in collaboration with a multi-professional team
- Identify, prevent and manage risks to ensure patient safety
- Facilitate a positive patient experience by creating a conducive environment
- Provide accurate and comprehensive records of all nursing interventions
- Create a learning environment that builds staff competence
- Ensure that all utilised stock and equipment are accurately charged
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Degree / Diploma in General Nursing
- DESIRED EDUCATION: Midwifery; Postgraduate certificate/ diploma in relevant specialty area
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: None
- DESIRED EXPERIENCE: : 1 year post-graduate qualification experience before placement in a specialised unit
REQUIRED JOB SKILLS AND KNOWLEDGE
- Infection prevention and control
- Pharmacology
- Scientific nursing principles and process
- Nursing record keeping
- Patient assessment skills
- Nursing processes and procedures
- Computer literate (Microsoft Office)
- Develop/ modify a nursing care plan
- Relevant nursing legislation
- Basic life support trained (ACLS; ATLS; PALS training for specialised wards)
- Risk identification
Closing date: 02/01/2026
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MAIN PURPOSE OF JOB
- The Senior Professional Nurse supports the Unit Manager in ensuring a safe and positive client experience by mitigating clinical risks and co-ordinating care delivery. They further provide direct patient care, as well as mentorship to new and student nurses in the unit.
KEY RESPONSIBILITY AREAS
- Ensure comprehensive and safe patient care by mitigating risks and meeting set clinical quality standards
- Manage the client experience
- Ensure optimal supply, retention, and utilisation of staffing resources
- Empower and build staff competence through continuous assessment and development
- Assist with the effective management of operational expenses (including stock and capital)
REQUIRED EDUCATION
ESSENTIAL EDUCATION
- Professional Nurse qualification and
- Postgraduate Diploma in Nursing if managing a specialist unit (e.g. Perioperative Nursing)
DESIRED EDUCATION
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE:
- 3 years Professional Nurse experience in a hospital
- 1 year mentor experience
DESIRED EXPERIENCE:
REQUIRED JOB SKILLS AND KNOWLEDGE
- Pharmacology
- Nursing record keeping
- Nursing processes and procedures
- Computer literate (Microsoft Office)
- Relevant nursing legislation
- Infection prevention and control
- Scientific nursing principles and process
- Audit patient records
- Patient assessment skills
- Develop/ modify a nursing care plan
- Scope of practice for nurse practitioners
- For specialised wards; ACLS; ATLS; PALS trained;
- Risk identification
- Analysing and interpretation skills
- Basic life support trained
- Mentorship
Closing date: 06/01/2026
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MAIN PURPOSE OF JOB
- To ensure the implementation and maintenance of a functional Infection Prevention and Control (IPC) programme at the hospital level
KEY RESPONSIBILITY AREAS
- Identify, mitigate and manage risks related to Infection Prevention and Control
- Investigate, analyse and interpret clinical data and act upon findings
- Ensure adherence to statutory bodies
- Identify training needs in the hospital and provide input in the development of training material
- Influence and equip hospital teams to understand and comply to IPC policies and principles
- Provide support with patient safety and quality improvement initiatives in the absence of the Patient Safety Manager
- Continuous professional development
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Nursing qualification (degree or diploma)
- DESIRED EDUCATION: Formal IPC course / Post Graduate diploma in IPC
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: 3-5 Years working in a hospital environment as a professional healthcare practitioner
- DESIRED EXPERIENCE: 1 – 2 years IPC related work, supervision of a small team
REQUIRED JOB SKILLS AND KNOWLEDGE
- Conducting a system analysis of healthcare,associated infections and institute preventative measures
- Interpretation and application of the Centre for Disease Control and Prevention (CDC) definitions
- Auditing (e.g. compliance to hand hygiene and environmental cleaning audits)
- Computer literate (Microsoft Office)
- IPC surveillance and risk identification
- Report writing skills
- Identification; investigation and management of outbreaks
- Understanding and application of relevant IPC principles
- Data analysis and interpretation
- Knowledge of relevant statutory requirements and accreditation standards
- Knowledge and experience in quality improvement methodology
Closing date: 08/01/2026
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MAIN PURPOSE OF JOB
- To deliver safe, comprehensive and quality nursing care according to the Scope of Practice
KEY RESPONSIBILITY AREAS
- Deliver quality nursing care in collaboration with a multi-professional team
- Identify, prevent and manage risks to ensure patient safety
- Facilitate a positive patient experience by creating a conducive environment
- Provide accurate and comprehensive records of all nursing interventions
- Create a learning environment that builds staff competence
- Ensure that all utilised stock and equipment are accurately charged
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Degree / Diploma in General Nursing
- DESIRED EDUCATION: Midwifery; Postgraduate certificate/ diploma in relevant specialty area
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: None
- DESIRED EXPERIENCE: : 1 year post-graduate qualification experience before placement in a specialised unit
REQUIRED JOB SKILLS AND KNOWLEDGE
- Infection prevention and control
- Pharmacology
- Scientific nursing principles and process
- Nursing record keeping
- Patient assessment skills
- Nursing processes and procedures
- Computer literate (Microsoft Office)
- Develop/ modify a nursing care plan
- Relevant nursing legislation
- Basic life support trained (ACLS; ATLS; PALS training for specialised wards)
- Risk identification
Closing date: 08/01/2026
go to method of application »
MAIN PURPOSE OF JOB
- To deliver safe, comprehensive and quality nursing care according to the Scope of Practice
KEY RESPONSIBILITY AREAS
- Deliver quality nursing care in collaboration with a multi-professional team
- Identify, prevent and manage risks to ensure patient safety
- Facilitate a positive patient experience by creating a conducive environment
- Provide accurate and comprehensive records of all nursing interventions
- Create a learning environment that builds staff competence
- Ensure that all utilised stock and equipment are accurately charged
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Degree / Diploma in General Nursing
- DESIRED EDUCATION: Midwifery; Postgraduate certificate/ diploma in relevant specialty area
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: None
- DESIRED EXPERIENCE: : 1 year post-graduate qualification experience before placement in a specialised unit
REQUIRED JOB SKILLS AND KNOWLEDGE
- Infection prevention and control
- Pharmacology
- Scientific nursing principles and process
- Nursing record keeping
- Patient assessment skills
- Nursing processes and procedures
- Computer literate (Microsoft Office)
- Develop/ modify a nursing care plan
- Relevant nursing legislation
- Basic life support trained (ACLS; ATLS; PALS training for specialised wards)
- Risk identification
Closing date: 02/01/2026
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MAIN PURPOSE OF JOB
- To support the hospital in the absence of hospital Case Managers and to facilitate the communication process between all role players by providing accurate and timeous clinical information to minimise the financial risk for the organisation; and to support efficient and effective hospital cash conversion
KEY RESPONSIBILITY AREAS
- Minimise financial risk by effectively managing patient stay
- Ensure compliance to case management procedures, contracts and legal aspects by utilising available resources and systems
- Ensure correct and timeous finalisation of cases, and consistently and timeously communicate with Funders to facilitate reimbursement of claims
REQUIRED EDUCATION
ESSENTIAL EDUCATION
DESIRED EDUCATION
- Registered Nurse / Professional Nurse
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
- 3 - 5 years in a nursing role
DESIRED EXPERIENCE
- Experience in Theatre and/ or ICU
- Medical aid background
- Experience in the private healthcare environment
REQUIRED JOB SKILLS AND KNOWLEDGE
- Anatomy; physiology and terminology
- Application and validation of clinical codes (Level 3 coding)
- Authorisation and motivation of Level of Care; Length of Stay; Short Payments etc.
- B2B EMS (Electronic message system: check status of authorisations and use for trouble-shooting)
- Computer literacy (e.g. Outlook and intranet applications)
- Daily Workflow, Managing deviances, Coding, and Case Management processes
- Funder Contracts; Medical aid requirements/narrations
- Patient Administration policies and procedures (Patient Confidentiality, Visitation of external case managers, etc.)
- Proficient all relevant Patient Admin systems and programs
- Relevant aspects of applicable statutory acts (e.g. Consumer Protection Act; PMB, etc.)
- Scientific Nursing Processes and associated procedures
Closing date: 12/01/2026
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MAIN PURPOSE OF JOB
- To deliver safe, comprehensive and quality nursing care according to the Scope of Practice
KEY RESPONSIBILITY AREAS
- Deliver quality nursing care in collaboration with a multi-professional team
- Identify, prevent and manage risks to ensure patient safety
- Facilitate a positive patient experience by creating a conducive environment
- Provide accurate and comprehensive records of all nursing interventions
- Create a learning environment that builds staff competence
- Ensure that all utilised stock and equipment are accurately charged
REQUIRED EDUCATION
- ESSENTIAL EDUCATION: Degree / Diploma in General Nursing
- DESIRED EDUCATION: Midwifery; Postgraduate certificate/ diploma in relevant specialty area
REQUIRED EXPERIENCE
- ESSENTIAL MINIMUM EXPERIENCE: None
- DESIRED EXPERIENCE: : 1 year post-graduate qualification experience before placement in a specialised unit
REQUIRED JOB SKILLS AND KNOWLEDGE
- Infection prevention and control
- Pharmacology
- Scientific nursing principles and process
- Nursing record keeping
- Patient assessment skills
- Nursing processes and procedures
- Computer literate (Microsoft Office)
- Develop/ modify a nursing care plan
- Relevant nursing legislation
- Basic life support trained (ACLS; ATLS; PALS training for specialised wards)
- Risk identification
Closing date: 02/01/2026
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MAIN PURPOSE OF JOB
- To provide direction, leadership, management and support throughout the EHR project life cycle to ensure the effective delivery of the project within the required timeframe and budget to produce the desired business Benefits in an efficient and effective manner.
- This position provides oversight, guidance and support to the project managers and teams involved in the EHR implementation.
KEY RESPONSIBILITY AREAS
- Facilitate project initiation, planning and governance structures
- Lead and manage project performance and compliance with agreed deliverables throughout the life cycle of the program
- Execute, monitor and control EHR project, work streams and related deliverables
- Build and maintain collaborative stakeholder relationships
REQUIRED EDUCATION
ESSENTIAL EDUCATION
- Certification in Project Management
DESIRED EDUCATION
- Management of successful programmes (MSP)
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
- At least 8-years’ in Project/Programme delivery management in either ICT or Healthcare environment
DESIRED EXPERIENCE
- Relevant experience in implementation of healthcare solutions e.g. Electronic Health Record systems (EHRs) and Enterprise Resource Planning systems
REQUIRED JOB SKILLS AND KNOWLEDGE
- Project and programme management skills, tools and methodologies
- Cost management: resource planning, cost estimation, budgeting and control/monitoring activities
- Risk management: risk planning, identification, mitigation, and remediation
- Project governance regulations and Quality management principles
- Excellent verbal and written communication skills;
- End-to-end delivery of clinical and business systems implementations and support
- Vendor and contract management principles
- Understanding of healthcare business processes & work-flows
- MS Office and Project Management Software
Closing date: 16/01/2026
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MAIN PURPOSE OF JOB
- To drive customer-centric marketing by leading the design, implementation, and continuous improvement of the organisation’s customer experience strategy across all healthcare touchpoints. The role ensures that patient and client interactions align with the organisation’s brand promise, enhance satisfaction, and support long-term loyalty.
- The role ensures seamless, personalised & empathic interactions that build trust, enhance satisfaction and drive long-term customer loyalty through a holistic Voice of Customer approach.
REQUIRED EDUCATION
ESSENTIAL EDUCATION
- Bachelor’s degree in Marketing, Business Management, Communication, or related field.
- Postgraduate certification in Customer Experience, Service Design, or Business Administration.
DESIRED EDUCATION
- Postgraduate degree in Marketing, Customer Experience Management, or related discipline.
REQUIRED EXPERIENCE
ESSENTIAL EXPERIENCE
- Minimum 8–10 years in customer experience, service design, or marketing leadership roles.
- Experience in stakeholder engagement.
- Solid understanding of healthcare or service -driven industries
DESIRED EXPERIENCE
- Experience with digital health tools, CRM systems, and client engagement platforms.
- Demonstrated ability to lead transformation programmes focused on customer/client experience.
KEY RESPONSIBILITY AREAS
- Customer Experience Strategy: Lead the development and implementation of a customer experience strategy aligned with business and marketing goals.
- Voice-of-Customer: Lead the establishment and scaling of Voice-of-Customer programmes to capture feedback continuously and ensure insights are actioned to drive tangible improvements. Ensure cross-functional collaboration and alignment across departments to embed customer-centric approaches.
- Customer Journey Design & Improvement: Oversee customer journey mapping and insights, including identifying pain points and moments of truth using quantitative and qualitative insights. Lead customer journey improvement initiatives across key service lines.
- Customer Insight & Analytics: Oversee measurement frameworks and provide insights to inform decision-making and performance reporting. This includes data analysis, persona development, and insight generation activities.
- Compliance, Governance & Risk: Ensure customer experience practices comply with healthcare regulations, POPIA, and organisational governance requirements.
REQUIRED JOB SKILLS AND KNOWLEDGE
- Customer Experience Management principles and frameworks
- Service design and customer journey mapping
- Data analytics and insight generation (NPS, CSAT, VOC tools)
- Communication and stakeholder management
- Team leadership and people development
- Presentation and report writing
- Healthcare service delivery models
- Change management and cultural transformation
- CRM systems and digital engagement platforms
- Financial and business acumen (budgeting, ROI on CX initiatives)
- Knowledge of regulatory and compliance requirements (e.g., POPIA, healthcare standards)
- Project Management methodologies
Closing date: 14/01/2026
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MAIN PURPOSE OF JOB
- To serve as the key link between internal business units and the in-house creative team, managing the flow of projects from briefing to delivery. The Client Liason Officer ensures that creative outputs are well-briefed to meet business objectives and uphold the studio’s professional standards.
KEY RESPONSIBILITY AREAS
- Coordinate and manage incoming creative requests, ensuring clear and accurate briefss
- Build and maintain strong internal and external relationships with vendors and business units to understand needs and priorities
- Maintain organised records, approvals, and project documentation in the studio system
- Support the Design Studio Manager with project tracking, reporting, and workflow improvements
- Demonstrate a proactive attitude toward improving team processes and relationships by sharing constructive feedback, supporting new initiatives, and helping to strengthen the agency’s service culture
REQUIRED EDUCATION
ESSENTIAL EDUCATION
- Certificate in Marketing /brand management or Marketing communication
DESIRED EDUCATION
- Certificate in Digital Marketing
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
- 5 years of experience in client service or account management in a creative agency environment
DESIRED EXPERIENCE
- Experience in a deadline-driven Design Studio
- Experience in Project Management
REQUIRED JOB SKILLS AND KNOWLEDGE
- Corporate identity, tone, style, character, and brand guidelines
- Computer software packages, including Microsoft Office Packages
- Project management principles and process
- Analytical and Reporting Skills
- Interpersonal and Communication Skills
- Attention to Detail
- Accountability & Ownership
- Collaboration & Teamwork
- Adaptability & Change Agility
Closing date: 13/01/2026
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MAIN PURPOSE OF JOB
- To manage the Patient Administration Department and all related processes to ensure that correct accounting processes and procedures are being followed and address any issues that could affect the settlement of accounts and generation of income for the hospital to optimise revenue and cash conversion.
KEY RESPONSIBILITY AREAS
- Lead and manage the people in the department
- Patient administration management process
- Manage and mitigate departmental risks
- manage and distribute information to relevant stakeholders
- Manage and control department budgets/finances
REQUIRED EDUCATION
ESSENTIAL EDUCATION:
- Grade 12; Tertiary qualification with debtors / financial experience
DESIRED EDUCATION:
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE:
- Minimum of 5 years debtors experience
- At least 5 years’ experience in a Managerial or Supervisory position
- Experience and insight in the total Patient Administration Management environment.
DESIRED EXPERIENCE:
- Previous medical aid/ managed health experience
- Background knowledge of the hospital/ healthcare industry
- Previous patient medical industry debtors experience.
REQUIRED JOB SKILLS AND KNOWLEDGE
- Relevant aspects of applicable acts (e.g. Medical Scheme Act; Consumer Protection Act, PMB, WCA, RAF, etc.)
- Financial knowledge (e.g. compiles a budget; calculate ROI's for new equipment/buildings/expansions/new doctors; manage alternative fee structures, etc.)
- Rules and regulations regarding funder contracts
- Patient Administration policies and procedures (e.g. Patient Confidentiality, Bad Debts, Discount, relevant HR policies, etc.)
- Computer literacy (Microsoft Office package)
- B2B Lookup Phase II and the Debtpack Enquiry application
- Clinical codes management
- Basic anatomy knowledge and terminology
- Medical aid requirements/narrations (COID and Medical Aids)
- Manage financial risks (e.g. debt days/, cash conversions and trends with regards to bad debtors, etc.)
- Patient Admin programs on the AS400 system
- Patient Administration processes (e.g. Reception, Confirmations, Accounts and Credit control, Debtors)
- Audit principles and taking corrective and/or preventative action where necessary (e.g. risk management and quality management programme)
Closing date: 15/01/2026
Method of Application
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