Digital Transformation Manager at EXL South Africa

Basic Functions:

• The candidate will be working with a range of clients and wider business practices to engineer/re-engineer, design, develop and implement projects that will help our clients as they embark on the journey to digitally transform their operations.

Primary Functions:

• Work closely with aligned operations and transformation lead on opportunity identification, analysis, validation and solution segmentation (Analytics, Digital, Process re-design, Lean Process Improvement, etc.,)
• Work with business leaders to identify and execute transformation opportunities
• Act as business interface for Advance Automation & Robotics, Data and analytics opportunities
• Actively originate and shape digital opportunities for existing and new client base
• Develop the business case for digital opportunities
• Support and track the delivery of digital work for aligned clients

Essential Functions:

• Be able to articulately and passionately present digital concepts to senior stakeholders (internal and external)
• Develop Cost structures and benefit models as suits to client needs
• Exposure in Consulting, preferably in L&A domain
• Maintain awareness of new and emerging solutions and the potential application on operations
• Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition
• Ability to effectively communicate with internal and external stakeholders on a periodic basis (written & verbal)
• Ability to coach Operations on Change management

Education Requirements

• Understanding or knowledge of Digital levers (RPA, Analytics, ML and AI).
• PMP / Prince2/ITIL certification would be an added advantage
• Certified Lean Six Sigma Black belt/ Green belt would be preferred
• Evidence of problem-solving analytical mindset
• Excellent oral communication and presentation skills

Work Experience Requirements 

• Minimum 9 years of total work experience
• Minimum of 3-4 years in a leadership role
• Completed at least 2 process improvement with digital intervention project with a scale of at least 100 FTE coverage