Digital Workplace Specialist at The South African Breweries (SAB)

• The key purpose of this role is to provide technical assistance and support for our organization's information technology (IT) and operational technology (OT) systems. The ideal candidate will have a strong understanding of computer hardware, software, networking, and operational technology systems.

Key Roles and Responsibilities:

• Hardware support and maintenance on IT infrastructure
• Software and application support
• Assist with network administration, cybersecurity, and data backup and recovery
• Printer, handheld and access control troubleshooting
• Mobile device support
• Boardroom and meeting room support
• IT Stock and Asset management
• Incident and request management according to ITIL best practices
• Provide onsite technical support for IT and OT systems, including troubleshooting, maintenance, and repairs
• Install, configure, and upgrade hardware and software as needed
• Troubleshoot and resolve technical issues with manufacturing systems, including PLCs, HMIs, Thin-manager and SCADA systems
• Collaborate with internal teams to ensure smooth operation of IT and OT systems
• Perform routine maintenance and inspections to prevent technical issues
• Document technical issues and resolutions for future reference

Key Attributes and Competencies:

• Knowledge of manufacturing systems, processes, and equipment
• Experience with OT protocols and devices (e.g., HMIs, sensors)
• Familiarity with industrial network architectures (e.g., Ethernet, Wi-Fi)
• Strong administrative and housekeeping skills in Active Directory and Azure EntraID
• Knowledge in SCCM and SCOM
• Some Experience in SQL maintenance / troubleshooting
• Hand-on End User device management, troubleshooting and repairs
• Knowledge in Access Control, Printers, Collaboration, Handheld devices and Mobile Devices
• Proficiency in operating systems (Windows, Linux, etc.)
• Knowledge of network protocols, devices, and architectures
• Experience with industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, and programmable logic controllers (PLCs)
• Familiarity with cybersecurity principles and practices
• Understanding of data backup and recovery procedures
• Experience with IT service management frameworks (ITIL) and Service Now

Minimum Requirements:

• Associate's or Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• Relevant certifications or training in IT and OT technologies may be considered equivalent to formal education
• 2-5 years of experience in IT and/or OT support roles
• Experience working in an industrial or manufacturing environment

Deadline:5th February,2026