Director of Commercial Operations (Education / Learnerships / Admissions) at HyperionDev

ABOUT THE ROLE 

• As our Director of Commercial Operations, you will lead the full revenue engine across HyperionDev’s two major commercial verticals: B2C Admissions and B2B Corporate/SETA Learnerships. You’ll oversee the regional admissions teams across the US, UK, SA, and AUS, as well as the corporate and learnership sales function in South Africa.
• This role blends commercial leadership, operational excellence, and product-minded systems thinking. Your focus will be to improve how our revenue functions run, building scalable processes, forecasting models, reporting systems, and data-driven playbooks that increase conversion, strengthen team performance, and create predictable, repeatable revenue.
• You will lead the leaders: Regional Admissions Managers in each market and the Lead for Corporate/SETA sales. Together, your teams will own the entire revenue funnel from first enquiry to enrolment (B2C) and from partner acquisition to contract close (B2B).
• This role is ideal for a commercially-oriented operator who can move between strategy and execution, uses data to diagnose opportunities, and is comfortable building systems and processes that drive high performance across global teams.

RESPONSIBILITIES

Commercial Leadership

• Own revenue targets across B2C Admissions and B2B Corporate/SETA Learnerships.
• Build, execute, and optimise commercial strategies for both verticals.
• Monitor revenue pacing, conversion metrics, forecasts, and operational KPIs.
• Conduct regular performance reviews with regional and functional leads.
• Identify opportunities for revenue expansion, new markets, and improved commercial processes.

Lead & Develop High-Performing Teams

• Manage Regional Admissions Managers across the US, UK, SA, and AUS.
• Oversee the B2B Learnerships and corporate sales lead and their team.
• Build a culture of accountability, coaching, and measurable performance.
• Set clear expectations, run structured performance management, and ensure consistency across regions.
• Support hiring, training, onboarding, and capability-building across all commercial teams.

Operational Excellence & Systems Ownership

• Own and improve the commercial funnel for both B2C and B2B.
• Introduce and maintain operational systems, playbooks, SOPs, and performance frameworks.
• Collaborate with Product and Engineering to enhance CRM tools, dashboards, and automation.
• Ensure CRM hygiene, accurate pipeline reporting, and data-driven decision-making.
• Identify bottlenecks and implement scalable processes that improve throughput, efficiency, and quality.

Data, Insights & Forecasting

• Build a reporting infrastructure that provides visibility into daily/weekly/monthly commercial performance.
• Lead revenue forecasting, funnel analysis, and operational diagnostics.
• Use BI tools and data dashboards to guide decision-making and identify optimisation opportunities.
• Strengthen conversion, productivity, and utilisation across commercial teams.

Cross-Functional Collaboration

• Work closely with Marketing on lead flow, campaign performance, and funnel alignment.
• Partner with Product and Engineering to improve internal systems and commercial tooling.
• Align with Finance on budgeting, forecasting, and revenue modelling.
• Collaborate with Student Success and Operations to ensure seamless learner onboarding and delivery.

REQUIREMENTS

Minimum

• 5+ years leading commercial, revenue, or sales operations teams.
• Experience managing managers (e.g., regional heads, team leads).
• Strong analytical skills with experience in dashboards, CRM reporting, forecasting, and funnel metrics.
• Proven success in improving conversion, productivity, or commercial performance.
• Experience with CRM systems and sales operations processes.
• Demonstrated ability to design and improve commercial processes at scale.
• Strong communication, leadership, and stakeholder management skills.
• Comfortable working in a fast-moving, high-accountability environment.

Preferred

• Experience in edtech, workforce development, training, or a scaled services business.
• Background in product operations, revenue operations, or commercial systems design.
• Experience working across multiple regions or international teams.
• Familiarity with BI tools (e.g., Looker, PowerBI, Tableau) and SQL or similar.
• Experience building automation, workflow optimisation, or tech-enabled processes.
• Track record of running or supporting multi-vertical revenue organisations (B2C + B2B).