Director: Service Delivery Excellence & Rapid Response at City of Johannesburg

Minimum Requirements: 

• Matric Certificate/Grade 12; 
• B Degree in Public Administration, Business Administration, Management Sciences or equivalent qualification recognized by SAQA at NQF level 7; 
• 10 years’ experience preferred in leadership/management, of which 5 years must be at middle management level or above in services delivery and monitoring environment; and 
• Minimum Code 8 Driver’s license. 

Primary Function:

• Responsible for strategic planning, leading, directing and monitoring the implementation of service delivery excellence and co-production programmes, while ensuring efficient mechanisms for effective query resolution and rapid response to critical issues raised by the community. 

Key Performance Areas: 

• Contribute to the development of the department and branch’s strategic planning process; 
• Lead the directorate’s Service Delivery Budget Implementation Planning (SDBIP) process; 
• Ensure sound financial planning and budgeting processes for the directorate; 
• Lead and facilitate the directorate’s demand planning process; 
• Lead and facilitate the directorate’s performance management planning process; 
• Lead and manage the development of the directorate’s Personal Development Plans (PDP’s) process; 
• Ensure effective and efficient directorate functions, processes, procedures, systems, and policies; 
• Lead the recruitment, selection and placement process for sourcing suitably qualified staff for the directorate; 
• Ensure effective and efficient procurement management in line with Supply Chain Management processes, legislative, regulatory, and policy framework; 
• Provide sound leadership for the achievement of the directorate’s objectives; 
• Direct the delivery of the organizational development functions; 
• Ensure effective control of the directorate’s human resources; 
• Ensure effective control of the financial resources control of the directorate; 
• Ensure effective assets management and control of the directorate; 
• Implement good governance and effective risk management systems; 
• Ensure effective management of specific administrative and reporting requirements associated with the directorate and individual performance.