Dispatch Manager - DC South Africa at Cotton On Group

JOB DESCRIPTION

These expectations drive my success:

• I role-model and coach my team on safe behaviours; I respond to, report and investigate hazards, near-misses and incidents.
• I drive compliance to ensure COR compliance is upheld to the highest standard.
• I coordinate my function's team, tasks, resources and equipment to deliver accurate and efficient performance.
• I respond to team queries and solve problems that affect function performance; I escalate issues when I need support.
• I monitor and update others on KPI performance; I take operational action to influence cost/productivity metrics.
• I assist my leader with resource strategies and rostering; I inspect team member schedule adherence.
• I collaborate internally and with 3PL to deliver effective end-to-end operations.
• I perform administration tasks to support stock integrity and accuracy.
• I monitor, forecast and plan wages, labor and resources accurately and effectively using Group tools.
• I lead the COG Way and build a team of engaged Brand and product ambassadors.
• I manage mine and my team’s HPAs to deliver the Group strategy, and act within our Frameworks.

My performance is measured on:

• Safety: Compliance, Lost time injury (LTI), LTI Frequency rate (LTIFR)
• Overall work rate (OWR)
• Daily DIFOT performance
• Productivity
• Store setup deadlines met
• Values
• Team engagement
• Team retention
• Team annual leave taken
• Team succession

Skills I need to perform are:

• Performance management
• Experience leading high volume and highly complex supply chain operations
• Experience using WMS or similar workplace management systems.
• Resource Planning
• Develop people
• Drive for results
• Judgement (decision making)
• Mastery and improvement
• Commercial acumen
• Curiosity
• COG Induction Creds
• COG Lead and Manage Self Creds