Dispatch Warehouse Supervisor at Haleon

About the role

• To lead and manage the warehouse and dispatch operations, ensuring the safe, compliant, and efficient handling of finished goods.
• Responsible for team development, regulatory and EHS compliance, inventory management, and continuous improvement to support business strategy and customer requirements.​          

Key responsibilities

• Lead, coach, and develop warehouse and dispatch teams to consistently deliver outstanding safety, quality, service, and value.
• Set clear expectations for behavior and performance; provide regular feedback and conduct performance appraisals.
• Engage and inspire staff by sharing business vision and objectives.
• Prepare and maintain training matrices; ensure all staff are competent and trained on SOPs, EHS, and regulatory requirements.
• Oversee daily warehouse and dispatch operations, including receiving, picking, packing, checking, and shipping of finished goods.
• Ensure all transactions are completed accurately and timeously in SAP (MERP) or relevant systems.
• Maintain consumable inventories and manage administrative tasks (e.g., stock returns, pallet reconciliation).
• Liaise with other departments (e.g., Planning, QA, Production, Engineering) and external partners to support operational needs.
• Completes reasonable duties and related ad-hoc projects when required. 
• Ensure compliance with EHS, QMS, GMP, and regulatory standards; maintain current SOPs and participate in audits (SAHPRA, ISO, MHRA, etc.).
• Conduct regular risk assessments and implement mitigation plans.
• Investigate and report incidents, near misses, and adverse events; share learnings and drive a culture of safety and compliance.
• Ensure environmental monitoring and proper handling of materials requiring special storage (flammable, refrigerated, etc.).
• Manages the ordering, receipt, issue and reconciliation of Chep Pallets monthly. 
• ​Arranges fumigation of existing Euro Pallets (received with incoming material at Haleon).
• Manage security of finished goods, controlling access and ensuring proper documentation for all goods leaving the premises.
• Conduct regular stock counts and ensure inventory accuracy in line with policy.
• Investigate and resolve stock discrepancies, damages, and shortages.
• Ensure that Dispatch personnel perform to applicable GMP, Regulatory and QMS standards & comply with SOPs.  
• Ensure planned maintenance and validation of warehouse and dispatch equipment.
• Liaise with Engineering for repairs and upgrades; ensure equipment meets operational and safety standards.
• Identify workplace hazards in the Dispatch and related areas. Develop and implement mitigation plans to eliminate / reduce the hazard. 
• Drive process optimization and continuous improvement initiatives (e.g., Lean, OE projects).
• Set target conditions and deliver improvements to meet future business needs.
• Use performance management processes and data to identify and resolve issues in real time.
• Manage area costs, inventory budgets, and contribute to financial planning.
• Support achievement of site strategy through effective resource utilization and team engagement.

Qualifications and skills

Required

• Diploma in Distribution Management, Warehouse Management or Materials Handling. 
• Minimum of 5 years’ experience within a distribution environment.

Preferred

• Tertiary Education
• Forklift Driver’s License will be an advantage.

Other Skills/Qualifications

• Honesty and Integrity.
• ​Accountability.
• ​Good interpersonal skills & Good organizational skills. 
• ​Leadership skills.
• ​Ability to work under pressure to a deadline. 
• ​Numeracy & accuracy - Aptitude for figures.
• ​Ability to work overtime and shifts work if required. 
• ​Excellent written and oral communication skills.
• ​Initiative and self-motivated.
• ​Computer proficient – knowledge of SAP (MERP) will be an advantage.
• ​Able to resolve problems and think logically​. 

End Date: December 10, 2025