Dispensary Assistant Manager - Melville at Dis-Chem Pharmacies

Dis-Chem Pharmacies’ in Melville has an opportunity available for a Dispensary Assistant Manager. You will be required to meet and manage the Dispensary KPIs - Key Performance Indicators -to ensure optimal performance of the dispensary. Supervise the dispensary including self-medication area and manage subordinated staff. Provide pharmaceutical care by taking responsibility for the patients related needs and be accountable for meeting these needs by delivering excellent customer service and stock management. 

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Degree in B.Pharm – Registered with the Pharmacy Council
• Minimum 2 – 5 years Pharmaceutical experience

Advantageous:

• Previous Dispensary Management and practical work experience
• Unisolve and SAP experience
• E Scripting 

Job Specification…

• Act in accordance with the rules and regulations of the South African Pharmacy Council.
• Safeguard the schedule 6 medication by administering the process of safekeeping of the medication key and the register. Maintain and balance (something) every 3 months according to SAPC requirements.
• Ensure all staff work within SAPC scope of practice.
• Ensure that Good Pharmacy Rules and Regulations are followed by all staff.
• Ensure that SAPC registration and annual registration fees must be up to date.
• Ensure all staff work within the confines of the POPIA act to protect confidential information.
• Act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Counsel.
• Accurately capture and interpret script details and verify patient’s details on the system.
• Be conscious and mindful of various fraudulent activities such as doctors’ scripts.
• Ensure accurate picking / packing / labeling and checking of medication and be aware of common dosages as well as important drug interactions.
• Provide accurate instructions to patients in relation to accurate usage of medicine supplied.
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
• Manage all expired or short dated stock that is held within in the dispensary.
• Ensure expired stock is regularly disposed of and kept separate to usable stock on an ongoing basis.
• Ensure dormant stock process is followed up on.
• Ensure negative stock are investigated and managed daily.
• Manage the preparation of stock, ensuring that it is done in advance.
• Ensure stock ordering process is followed to reach maximum purchasing compliance.
• Manage the stock days and ensure that the hot list is checked and managed on regular basis.
• Maintain stock levels acceptable to senior management.
• Advice and assist patients at the dispensary, self-medication counter and front-shop when necessary.
• Provide accurate and precise information to patients such as medical aid costs.
• Identify patient requirements and always respond in a professional manner.
• Process accurately all the paperwork necessary for correct administration of your department.
• Ensure correct process is followed for all paperwork necessary for the accurate submission of claims to medical aids.
• Ensure assistance is offered for authorization of chronic, HIV and AIDS and oncology medication.
• Maintain customer profiles on the system.
• Merge profiles locally and UCS should be notified to merge profiles centrally.
• Take note of any messages on the customer profile and take suitable action.
• Ensure dispensary and self-medication areas are always adequately staffed and staff rosters are in place.
• Ensure staff works within their ethical boundaries as governed by the South African Pharmacy Council.
• Ensure leave forms and other related HR and payroll documents are submitted to the relevant department before cut off dates.
• Ensure that fridges and workstations are clear of clutter and personal belongings.
• Facilitate the creation of accountable and dedicated service teams who understand and strive to meet the needs of all customers through effective inspirational leadership.
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks (KPIs) and dispensary objectives, focusing on all aspects of sound people management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy.

Competencies

Essential:

• Knowledge of all relevant legislation
• Computer Skills – Microsoft Office: Word, Excel, PowerPoint and Outlook. SAP. Unisolv
• Excellent customer service
• Communication Skills
• Self-Management Skills
• Interpersonal skills
• Analytical skills
• Business Acumen
• Leadership skills
• Ability to work under pressure.
• Essential: English – Read, write and speak fluently. Be able to communicate accurately, both verbal and written with category management and stores.
• Advantage: 2nd Additional language