Driver Salesman - Durban at RCL Foods

Job Description    
RCL Foods is recruiting for a driven, highly energized and customer focused Driver Salesman within the baking business unit.

The suitable candidate will be responsible to performs tasks / activities associated with the transportation and sales of bread and confectionary. Calling on customers (traders and retail chain stores), taking orders and delivering mainly from vehicle -frequently for cash and new customer acquisition.

This role will be based in Durban and reporting to the Sales Manager.

This role is a Permanent role.

Minimum Requirements    

• Matric
• Code 10 licence & PDP
• Minimum 3 years truck driving experience working in FMCG.
• Experience in delivering and selling FMCG product for cash to existing and new customers.

Duties & Responsibilities 

Dress and Vehicle Duties

• Wear and make use of the prescribed PPE clothing and equipment.
• Maintain a clean vehicle to ensure high levels of hygiene standards at all times
• Ensure driving compartment is clean and safe according to requirements for a work station in terms of
  the Occupational Health and Safety Act
• Due to customer interactions, driver to be neat and well-presented, with good hygiene standards
• Checks his vehicle according to the checklist specified by the company
• Enter any faults onto the checklist.
• Sign the checklist as acknowledgement of the vehicle condition
• Faults of a serious nature to be reported to the supervisor and the vehicle to be sent immediately to the
  workshop
• Arrange a replacement vehicle if the repair will take a longer time to repair
• Adherence to the statutory rules of the road, thereby ensuring the safety of himself, his passengers and
  other road user vehicles.
• Immediately report any theft of vehicle, fuel or equipment or damage to vehicle to Logistics Manager
• Immediately report damage to third party vehicles or property to Logistics Manager
• Accidents must be handled in terms of the company laid-down procedures for damage, injuries and death

Stock and Loading

• Check that actual stock loaded matches the orders placed.
• Discrepancies are noted and brought to the immediate attention of the Despatch Supervisor
• Once satisfied that the load is accurate, the driver to sign acceptance of the stock i.e., Loading Sheet
• Check number of crates on load and sign acknowledgement of amount that must be returned
• Check that vehicle has been safely loaded to ensure road safety is not compromised
• Inspect quality of stock being loaded and report any problems immediately to the relevant authority
• If no choice but to proceed with delivery of substandard stock, customer to be made aware of this fact
  and not force customer to purchase the goods.
• Driver to assist with loading as and when required

Van Assistants

• Driver to take responsibility for and supervise van assistant
• Ensure van assistant is present at work and if not, arrange a replacement through the correct
  procedure
• Ensure van assistant is presentable and deals with customers appropriately
• Train and coach van assistant to ensure he is meeting company standards
• Report performance problems with van assistant to the Route Controller/Supervisor
• Create a harmonious working relationship with the van assistant

Sales and Customers

• Always be friendly, helpful and respectful towards customers
• Look for opportunities to increase daily sales by increasing sales to current customers and by gaining
  more customers
• If potential new sales area, driver to report to supervisor and sales manager to investigate further
• Any potential or actual customer losses to be reported to supervisor. Every attempt to be made to win
  back the customer and supply market information, be proactive on route
• Report any issues that may affect company service levels such as serious delays, difficult unloading
  conditions or other such problems
• Driver liaises with customers daily to ensure that customer service levels are maintained and that
  customers are retained on their routes.
• Driver to implement promotions with customers as and when required.

Deliveries

• Driver to ensure that the stock delivered to customer is according to the customer’s order
• Where sales are being exceeded against orders, the driver to be aware of stock levels at all times to
  ensure all customers on the route are supplied with their order
• If sales exceed actual amounts on truck, arrangements to be made via cell phone for replenishment of
  stock, either by means of an alternative vehicle or by returning to the bakery
• Should further stock not be available, apologize to customers that are short-delivered
• All customers to receive their order but where this is not possible, at least some of their order
• Secure orders for the following day’s delivery and give the orders timeously to the sales department
• Ensure all crates delivered, are recovered and returned to Sunshine Bakery premises on the same day
• Driver to deliver or collect other items/products to or from customers
• Collect finished products from other bakeries/drivers and delivering to the customer when there is a
  breakdown
• Transporting personnel, material and equipment to / from specific locations
• Perform crate recovery task

Transactional Duties

• Secure and safeguard cash, paperwork and company stock. Make use of vehicle safe at all times
• Immediately deposit cash in vehicle safe on receipt of it
• Be vigilant in regard to counterfeit notes or fraudulent activities
• Be aware of possible robbery attempts and driver to take necessary precautions to avoid risk
• Accurately complete and /or handle transactional documentation. These include but are not limited to
  invoices, delivery notes, loading schedules, crate control documents, vehicle log sheet, petrol slips,
  vehicle check lists, and other related forms
• Checking and inserting the relevant information (quantitative/ qualitative) details of activities.
• Forwarding of all documentation to the relevant personnel / departments for processing and ensuring
  all monies and loafage is accounted for
• Accurate recording of the route data
• Selling bread at the authorised price.
• Invoices raised of delivery quantity to match cash received and other paperwork such as ‘to pay’ or
  ‘bread on truck’
• Cash ups to be completed by the driver, in the presence of the Cash Up Clerk, on return from a route
• Cash to be dropped immediately to minimize company risk
• All monies or paperwork to balance so that stock sold balances with cash received
• Driver to sign for shortages within 24 hours
• Driver to investigate shortage within further 24 hours

Product/Service Competitor Analysis

• Collect competitor sales / customer information
• Collect competitor product information
• Obtain competitor products

General

• Drivers may be required to assist in any aspect of the business from time to time as required. In
  particular, drivers may be required to perform the duties of van assistant or loader
• Comply with health and safety standards in accordance with the Occupational Health and Safety Act
• Report any health issues to the supervisor that could affect his ability to drive safely