Dutch Technical Support Representative at Kyndryl

Required Skills and Experience

• Excellent Dutch language skills (verbal, written & reading)
• Strong command of English language (verbal, written & reading)
• Knowledge of Windows, Mac, or Linux operating systems
• Previous Helpdesk Support / Customer Care experience
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listener with flexibility to modify approach and adapt to customer needs
• Ability to handle difficult conversations effectively, strong interpersonal skills and teamwork orientated.
• Stong typing speed skills > 30 wpm
• Flexible and able to work shifts as well as South African Public Holidays (where applicable)
• Continuous improvement mindset and striving to enhance support.

Preferred Skills and Experience

• ITIL Certification advantageous
• Previous Agile way of working practical experience
• ServiceNow experience / knowledge