Duty Manager at DHL

Role Context:

• Overall Management of the Domestic Sort & Domestic distribution operations, Monitoring of the International Sort & distribution, Monitoring of the imports Departments & transit shed, monitoring of the export process & routing.
• Monitoring the reception area and staff. Co- ordination of the international check in process, Planning and implementation of day to day running of the warehouse. Security and quality management of employees & equipment.
• Effective employees’ allocation for effective operations. To maintain relationships with airlines and third-party agencies. Providing solutions to customers & internal contacts

Key responsibilities:

• To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
• To organise meetings with employees to give feedback on shift performance from time to time
• Effectively ensure that the quality of work is kept high at all times.
• Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment.
• Completion of daily, weekly and monthly reports on time to meet deadlines.
• Ensure DHL procedures are followed correctly and that all shipments are scanned and sorted into the correct bags/bins before collections. 
• After the material has been scanned and sorted into station bins make sure that the materials are in correct route and sapphire scanners are downloaded. 
• Ensure that the truckers collect all the material that are been scanned by sort area.  Ensure that the Service Centre’s are contacted if there is any material left behind. 
• Ensure that the Network is continuously updated with flight information; ensure that pre-alerts are in accordance with DHL standards; ensure that recovery details are obtained from destination gateways.  
• Ensure that the Network is continuously updated on shipment delays and provide timely feed-back on queries received. 
• Ensure that all systems are utilized to their full potential, these include C.A.L.M.S (Cargo Airline management system)  
• Ensure that backup equipment is available for emergencies. 
• Prepare and submit operations reports to the Snr GTW Manager & Gateway Director, when required. These reports serve the purpose of highlighting any operational problems and are to include the following: 
• Upliftment / Recovery Details System / Equipment Issues Operations Issues Airfreight 

Qualifications  - External

Minimum Requirements

Education & experience

• Post Matric qualification.
• 5+ years Supervisory experience
• Proven track record of managing at least 16-25 employees.
• Good verbal & written communication
• Prepared to work rotational shifts.
• Strong leadership skills
• Ability to work well under pressure.
• 3 years Airline Handling and Operational /Warehouse Management Experience