Vacant Jobs at DHL

What You’ll Own

Talent Acquisition & Workforce Planning

• Lead the end-to-end hiring journey – from killer job profiles to onboarding magic.
• Build future-ready pipelines so we’re never caught off guard.
• Partner with managers to craft smart sourcing strategies.
• Elevate our employer brand across LinkedIn and beyond.
• Keep hiring bias-free, inclusive, and data-driven.

HR Partnering & Culture

• Be the trusted advisor for leaders navigating growth and change.
• Drive performance management, career growth, and retention strategies.
• Collaborate with L&D to build leadership programs and talent pipelines.
• Champion DHL values and create a culture of recognition and accountability.

Compliance & Risk

• Stay sharp on labour laws and ethical standards.
• Partner with ER/IR on complex cases and CCMA prep.

HR Analytics

• Turn data into insights that move the needle on engagement, diversity, and performance.

What We’re Looking For

• 6+ years HR experience, with at least 3 years as a business partner.
• 3+ years in talent acquisition (you know your stuff!).
• Strong ER/IR knowledge in complex environments.
• Bachelor’s in HR, Industrial Psychology, or similar (Honours = bonus points).

go to method of application »

Role Context:

• Overall Management of the Domestic Sort & Domestic distribution operations, Monitoring of the International Sort & distribution, Monitoring of the imports Departments & transit shed, monitoring of the export process & routing.
• Monitoring the reception area and staff. Co- ordination of the international check in process, Planning and implementation of day to day running of the warehouse. Security and quality management of employees & equipment.
• Effective employees’ allocation for effective operations. To maintain relationships with airlines and third-party agencies. Providing solutions to customers & internal contacts

Key responsibilities:

• To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
• To organise meetings with employees to give feedback on shift performance from time to time
• Effectively ensure that the quality of work is kept high at all times.
• Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment.
• Completion of daily, weekly and monthly reports on time to meet deadlines.
• Ensure DHL procedures are followed correctly and that all shipments are scanned and sorted into the correct bags/bins before collections. 
• After the material has been scanned and sorted into station bins make sure that the materials are in correct route and sapphire scanners are downloaded. 
• Ensure that the truckers collect all the material that are been scanned by sort area.  Ensure that the Service Centre’s are contacted if there is any material left behind. 
• Ensure that the Network is continuously updated with flight information; ensure that pre-alerts are in accordance with DHL standards; ensure that recovery details are obtained from destination gateways.  
• Ensure that the Network is continuously updated on shipment delays and provide timely feed-back on queries received. 
• Ensure that all systems are utilized to their full potential, these include C.A.L.M.S (Cargo Airline management system)  
• Ensure that backup equipment is available for emergencies. 
• Prepare and submit operations reports to the Snr GTW Manager & Gateway Director, when required. These reports serve the purpose of highlighting any operational problems and are to include the following: 
• Upliftment / Recovery Details System / Equipment Issues Operations Issues Airfreight 

Qualifications  - External

Minimum Requirements

Education & experience

• Post Matric qualification.
• 5+ years Supervisory experience
• Proven track record of managing at least 16-25 employees.
• Good verbal & written communication
• Prepared to work rotational shifts.
• Strong leadership skills
• Ability to work well under pressure.
• 3 years Airline Handling and Operational /Warehouse Management Experience

go to method of application »

In this Junior IT position Technician

Internal Customer

• DGF Users
• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).
• Support onboarding/offboarding processes (e.g., account setup, device provisioning).
• Perform routine maintenance and updates on systems.
• Support Agent for ticketing system by logging, tracking, and resolving incidents and requests
• Providing support to users and being the sole point of contact for error resolving and reporting.
• Document support activities and resolutions in the ticketing system.
• Monitoring of network systems – specifically but not limited to Cisco routers and switches
• Establishing good relationships with all departments and colleagues.
• Maintain IT Hardware Inventory and update asset registers.
• Assist with annual IT asset count and reconciliation.
• Collaborate with country senior technicians and IT Infrastructure managers on IT infrastructure projects.
• Collaborate with regional and global IT teams on IT Issues.
• Establishing good relationships with all departments and colleagues.

External Customers

• Service Providers
• Engage with External Service Providers when required, For Example: Network Service Providers, Printing Providers, etc…

Process

• To ensure that IT processes and company policy is adhered to.
• Resolve and analyse issues in day-to-day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency
• To ensure that IT systems are kept up to date
• To ensure that agreed upon asset counts are done and asset management system is updated timely
• To administer procurement requests timeously

Teamwork

• Provide backup and support to Senior Specialist Professional IT & Systems Administration
• Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network
• Contribute to influence a team spirit of effectiveness in the team

Now, here is what we need from you!

• Good understanding of Windows OS, Microsoft 365, and networking fundamentals
• Good troubleshooting and problem-solving skills
• Customer-focused with a proactive approach to problem-solving
• Ability to work independently and within a team
• Very good Telephone etiquette
• A proven record of identifying problems and resolving them
• Presentation skills and information sharing at all levels

go to method of application »

General

• Increase number of winning bids through accurate & competitive completion of Road Freight estimate requests
• Ensure product profitability by managing customer selling rates and supplier buying rates
• Maintain minimum 50% hit ratio for all ad-hoc bids and RFQ’s
• Improving carrier base in country by minimum of 100% in first year and 25% YOY

Procurement

• Owns and maintains Country Road freight Tariffs with carriers on agreed validity
• Understanding and managing of costing Structure of Road Freight Supplier
• Manage contract with all suppliers, establish regular carrier meetings and ensures that these are conducted for all key carriers
• Drive best pricing solutions in order to maximize profitability of Road freight. Negotiate and procure best rates in market
• Review existing pricing rates and policies with carriers and network to initiate updates and changes based on market trend/current business requirements and maintain strong relationship with them
• Manage and keep transport supplier (buying) register up to date.
• Execution of global procurement strategy and decisions (rates, process, etc.)
• Monitors carrier/ station performance in conjunction with the Ops Manager and initiates corrective actions.

Estimates

• Development and Implementation of a Rate Card Model for domestic and cross border Road Freight
• Ensure domestic and cross border rates input into the rate management system and validate it for Auto costing, quotations and auto rating
• Standardize costing Model to ensure quick and effective turnaround timings on pricing requests
• Standard quotes are responded within 6 hours excluding weekends and requests received after 4 pm on work days (Monday – Friday)
• Determine profit margin, support and follows up with Sales, Sales Support and Customer Service
• Source and Provide Spot Rates to Sales, Customer Service and customers for all types of cargo to be moved by road
• Follow-up with internal and external customer requests for quotes & pricing.
• Follow-up on all estimates that have been submitted to customers
• Maintain proactive communication/relationship with colleagues and managers
• Maintain and keep estimate/bid register up to date

RFQ Bidding

• Monitor and participate on RFQ’s for road freight together with designated sales person
• Managing and fully owning RFQ Bids for road freight
• Coordinate RFQ’s above 50.000 USD with Regional Head of Commercial Center Road Freight
• Submission of RFQ bids in good time before deadline in customer specified methodology (online, physical or email)
• Participate and consult other departments and products in their pricing strategy for road freight component of freight

Administration

• Supply Month End number of estimates completed, won and lost to Head of Road Freight
• Assist in rate disputes where necessary
• Use of Quoteshop for 100% enquires
• Develop and execute trade-lane management marketing and capacity overview

Quality & Improvement

• Comply with company Quality processes
• Ensure proper storage & management of Communications, rates agreements and win/loss ratio analysis

Now, here is what we need from you!

• Great command of Microsoft Office applications (especially Excel)
• Good time management skills
• Customer Management Skills
• Negotiation Skills
• Be able to communicate with customers effectively and have a great telephone etiquette
• Be a team player
• Be able to work under pressure and be an achiever
• Must be self-motivated
• Must have good inter-personnel skills
• Good negotiating skills and be able to influence customers & suppliers
• Ability to work unsupervised
• High level of attention to detail
• Achievement oriented