Junior IT Technician at DHL

In this Junior IT position Technician

Internal Customer

• DGF Users
• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).
• Support onboarding/offboarding processes (e.g., account setup, device provisioning).
• Perform routine maintenance and updates on systems.
• Support Agent for ticketing system by logging, tracking, and resolving incidents and requests
• Providing support to users and being the sole point of contact for error resolving and reporting.
• Document support activities and resolutions in the ticketing system.
• Monitoring of network systems – specifically but not limited to Cisco routers and switches
• Establishing good relationships with all departments and colleagues.
• Maintain IT Hardware Inventory and update asset registers.
• Assist with annual IT asset count and reconciliation.
• Collaborate with country senior technicians and IT Infrastructure managers on IT infrastructure projects.
• Collaborate with regional and global IT teams on IT Issues.
• Establishing good relationships with all departments and colleagues.

External Customers

• Service Providers
• Engage with External Service Providers when required, For Example: Network Service Providers, Printing Providers, etc…

Process

• To ensure that IT processes and company policy is adhered to.
• Resolve and analyse issues in day-to-day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency
• To ensure that IT systems are kept up to date
• To ensure that agreed upon asset counts are done and asset management system is updated timely
• To administer procurement requests timeously

Teamwork

• Provide backup and support to Senior Specialist Professional IT & Systems Administration
• Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network
• Contribute to influence a team spirit of effectiveness in the team

Now, here is what we need from you!

• Good understanding of Windows OS, Microsoft 365, and networking fundamentals
• Good troubleshooting and problem-solving skills
• Customer-focused with a proactive approach to problem-solving
• Ability to work independently and within a team
• Very good Telephone etiquette
• A proven record of identifying problems and resolving them
• Presentation skills and information sharing at all levels