A discount retailer supplying electronic goods, appliances & related accessories to consumers in the mass middle market of Southern Africa at the lowest prices.
We are looking for a detail-oriented and proactive Online Fulfilment Clerk on a fixed-term contract to support our e-commerce operations. The role focuses on ensuring accurate order processing, efficient fulfilment, and timely delivery, while maintaining excellent service standards.
Key Responsibilities
Process and dispatch online orders within SLA guidelines
Pick, pack, and allocate stock based on order requirements
Update and manage orders on e-commerce systems (e.g., Magento)
Prepare dispatch documentation and ensure accurate system transactions
Conduct follow-ups on unpaid orders and abandoned carts
Stay updated on daily and weekly online promotions
Assist with resolving order-related queries (returns, refunds, cancellations)
Liaise with internal stakeholders including warehouses, stores, and support teams
Report and escalate system or operational issues where necessary
Maintain strong internal relationships to support seamless fulfilment processes
Minimum Requirements
Matric (Grade 12)
Minimum 2 years’ experience in logistics, fulfilment, or e-commerce
Diploma in Logistics (advantageous)
SAP experience (beneficial)
Proficient in MS Office
Familiarity with e-commerce platforms
Key Competencies
Strong attention to detail
Problem-solving and analytical thinking
Customer-centric approach
Good communication and interpersonal skills
Ability to meet deadlines and work under pressure
Strong planning and organisational skills
Team player with the ability to work independently
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