eCommerce Product Manager at iStore

Job Description

• At iStore, we’re more than just a retail environment — we’re a hub for innovation, technology, and exceptional customer experiences. As Africa’s largest Apple Premium Reseller, we pride ourselves on bringing world-class products and services to our customers while creating an environment where our people can grow, thrive, and do meaningful work.
• If you’re passionate about technology, driven by performance, and excited by the opportunity to be part of a fast-paced, customer-centric business, then iStore is where you belong.
• The Product Manager is accountable for the quality, accuracy, and commercial performance of iStore's product catalogue across all markets. Leading a team of three Product Coordinators, this role ensures that every product across every site is in the best possible state to convert — from on-site search and discoverability through to category structure, listing accuracy, and merchandising. The Product Manager works closely with the Head of Digital commerce to align product activity with broader commercial and campaign priorities.

KEY RESPONSIBILITIES

• Own the end-to-end product strategy across all active and pipeline markets, ensuring the catalogue is consistently optimised to drive on-site conversion and revenue performance.
• Lead, develop, and manage a team of three Product Coordinators, setting clear priorities and maintaining a high standard of output quality across the team.
• Define and enforce product standards across all markets, including listing quality frameworks, SEO guidelines, category structures, and merchandising best practices.
• Drive the product onboarding process for new country launches, working cross-functionally to ensure all SKUs are localised, accurate, and live on time.
• Monitor and analyse product and search performance data across all markets, translating insights into actionable improvements for the team.
• Collaborate with the Conversion Leads to align product content and merchandising with campaign activity and promotional planning.
• Work with the technology and platform teams to ensure Magento and Shopify are configured optimally for product performance across all markets.
• Serve as the primary escalation point for product-related issues across all markets, ensuring timely and effective resolution.
• Must be prepared to get into the detail and get involved fro listings to strategy
• Report regularly to the Head of Digital Commerce on catalogue health, search performance, and conversion contribution.

SKILLS & EXPERIENCE REQUIRED

• 4+ years of experience in an eCommerce product management or merchandising role, with at least 1–2 years in a team leadership capacity
• Proven track record of driving on-site conversion improvement through product and catalogue management
• Hands-on experience with Magento and Shopify at a management or configuration level
• Strong analytical capability with the ability to interpret performance data and translate it into commercially relevant actions
• Experience leading multi-market or international eCommerce product operations
• Strong communication and stakeholder management skills
• Ability to set strategic direction while remaining hands-on when required

DESIRABLE

• Experience with product information management (PIM) tools and data feed management
• Understanding of A/B testing and CRO as they relate to product page performance